Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

GLORIA ZAMARRIPA

Lakewood

Summary

Program Coordinator with over 4 years of experience in outpatient healthcare, including 2 years specializing in Virtual Second Opinion (VSO) services. Expertise in patient communication, scheduling, and medical record management, ensuring seamless coordination between patients and providers. Skilled in training new coordinators and optimizing workflows to enhance program efficiency. Acknowledged for delivering exceptional patient service and contributing to organizational growth.

Overview

6
6
years of professional experience

Work History

Program/Project Coordinator, Virtual Second Opinion

Cedars-Sinai Medical Center
Los Angeles
07.2023 - Current
  • Program Overview: Provides expert medical reviews virtually for patients seeking a second opinion.
  • Serve as the first point of contact for patients, guiding them through the Virtual Second Opinion (VSO) program with compassion and clarity, ensuring a seamless experience.
  • Manage intake scheduling, document collection, and medical record retrieval, essential for timely physician review.
  • Convert leads into paid patients by providing clear program details, and addressing patient inquiries with professionalism.
  • Assist in training and onboarding new program coordinators, strengthening team knowledge and operational consistency.
  • Provide strategic feedback on website updates and patient-facing materials, improving clarity and accessibility.

Program/Project Coordinator, Undiagnosed Conditions Center

Cedars-Sinai Medical Center
Los Angeles
07.2021 - 06.2023
  • Program Overview: A nationally recognized program that evaluates patients with undiagnosed conditions to achieve diagnoses and recommend management strategies.
  • Coordinate all operations for the Center for the Undiagnosed Patient (CUP), a nationally recognized program that evaluates patients with undiagnosed conditions to achieve diagnoses and recommend management strategies.
  • Serve as the first and primary point of contact, representing the program and providing administrative leadership in its development.
  • Assist in developing and implementing program policies, procedures, and goals to enhance efficiency and patient outcomes.
  • Manage program schedules and agendas, tracking deadlines, deliverables, and ensuring clear communication with leadership and stakeholders.

Patient Access Representative

Cedars-Sinai Medical Center
Los Angeles
10.2019 - 07.2021
  • Managed patient registration and pre-registration, verifying Medi-Cal/Medicare eligibility, workers' compensation claims, and securing cash deposits (co-pays, deductibles, cash packages).
  • Provided exceptional customer service, explaining department processes and assisting patients with inquiries.
  • Ensured compliance and confidentiality, handling sensitive patient information with professionalism.
  • Volunteered in COVID-19 response efforts, registering employees for serology testing and scheduling COVID-19 tests.

Education

Master of Business Administration (MBA) - Healthcare Management

Western Governors University
08.2022

Bachelor of Science - Healthcare Administration

California State University, Long Beach
Long Beach, CA
05.2019

Skills

  • Leadership and team collaboration
  • Customer service excellence
  • Microsoft Office proficiency
  • Bilingual
  • Adaptability and flexibility
  • Attention to detail and organization
  • Project management
  • Effective scheduling and planning

Timeline

Program/Project Coordinator, Virtual Second Opinion

Cedars-Sinai Medical Center
07.2023 - Current

Program/Project Coordinator, Undiagnosed Conditions Center

Cedars-Sinai Medical Center
07.2021 - 06.2023

Patient Access Representative

Cedars-Sinai Medical Center
10.2019 - 07.2021

Master of Business Administration (MBA) - Healthcare Management

Western Governors University

Bachelor of Science - Healthcare Administration

California State University, Long Beach

Similar Profiles

CREATE PROFILE
GLORIA ZAMARRIPA