GLORIA UWAMAHORO

• Assisted clients with daily living activities such as feeding, toileting, maintaining personal hygiene through bathing, dressing and grooming and dental care, while promoting independence and wellbeing.
• Monitored changes and Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
• Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Developed trust-based relationships with clients through active listening and empathetic communication skills to deliver emotional support and companionship.
• Utilized adaptive equipment to provided safe mobility when assisting clients with mobility-related tasks or exercises.
• Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.

• Performed measurements for structural and architectural works to prepare cost estimates for projects, thus winning project bids and completion of projects within budget.
• Coordinated closely with design teams to resolve discrepancies in drawings and specifications, preventing costly delays or rework later in the project lifecycle.
• Streamlined procurement processes, ensuring materials were sourced efficiently and cost effectively.
• Evaluated contract claims thoroughly, defending company interests effectively during negotiations and potential disputes.

Responded to customer needs by answering questions and providing detailed information about company products

• Boosted sales performance by identifying and targeting high-potential leads.
• Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
• Collaborated with channel partners to identify and qualify mutually rewarding sales and business opportunities.

• Maximized customer retention by providing personalized assistance and tailored recommendations.
• Reduced customer complaints by providing timely solutions to issues.
• Provided outstanding support during peak periods, ensuring all customers received prompt attention.
• Mastered Avabil and canvas softwares used to provide services such as sim swap and mobile money