Gloria Urgell
Orange
Summary
Customer focused professional with over 3+ years of experience managing high volume interactions, resolving inquiries and maintaining professionalism in fast paced environments with accuracy. Seeking a finance/sales role or client services role where I can support account operations and provide costumer satisfaction .
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Medely
Santa Monica
10.2024 - Current
- Managed patient scheduling using electronic health record systems.
- Processed payments along with cash handling when needed.
- Assisted in verifying insurance information and patient registrations accurately.
- Coordinated specialist referrals for patients requiring more care with efficient transfer of medical records as needed.
- Operating multiple phone line systems while assisting patients in person.
Call Center Representative
Altamed
Anaheim
02.2023 - 05.2024
- Managed high volume customer inquiries while maintaining accuracy and professionalism.
- De escalated complaints with problem solving and having empathy.
- Informed on services leading to improving client satisfaction and trust.
Client Relations Representative
Tri-Core Companies
Anaheim
04.2021 - 11.2022
- Assisted clients with enrollment and account related inquiries.
- Collaborated with team everyday to improve client engagement and retention strategies.
- Ensured proper data entry compliance.
Education
Certification - Medical Assistsnt
American Career College
Anaheim, CASkills
- Trustworthiness
- Attention to detail
- Time management
- Professional communication
- Conflict resolution
- Microsoft excel
- Handling confidential information
Languages
Spanish, Native or Bilingual
Timeline
Medical Receptionist
Medely
10.2024 - Current
Call Center Representative
Altamed
02.2023 - 05.2024
Client Relations Representative
Tri-Core Companies
04.2021 - 11.2022
Certification - Medical Assistsnt
American Career College