GLORIA UDOH
WINNIPEG,MANITOBA
Summary
Over 5 years of experience in customer service, retail banking, cash, and relationship management.
Overview
2
2
years of professional experience
Work History
Service Team Support, Civil Aviation
Transport Canada
Winnipeg
07.2023 - Current
Customer Service Representative
City of Winnipeg
08.2022 - Current
- I deal directly with the public by responding to incoming calls, emails, mail, and social media interactions
- Search the computerized knowledge base to locate and link to relevant information to respond to public inquiries and provide information or resources as required
- Relay information to customers in a courteous and professional manner
- Enter the required information into the database and generate service requests for the appropriate departments
- Document all customer service requests or reports, thoroughly and accurately, as required to track incoming calls
Education
Bachelor Of Arts - Journalism And Mass Communication
University of Jos
Corporate Readiness Training Program (CRTP) - undefined
Bow Valley College
2020
Skills
- PROFESSIONAL SKILLS
- My key strengths drawn from varied experience are as detailed belo
- Top customer service skills
- Document management
- Communication
- Interpersonal skills
- Strategic planning
- MS Word Excel PowerPoint Outlook
Accomplishments
The right of the Media in projecting children and women's rights in Nigeria. A case study of Nigerian Television Authority. “Because I am a woman.”
Additional Information
- Deepened relationships with our customers by having conversations to understand their needs and how we can help them reach their goals Transformed the customer experience by introducing our customers to experts and educating them on our digital tools and resources Developed and built internal relationships with other bank departments, supported branch operations to meet customer service requirements and assisted with resolving issues or concerns Trained in the identification of fraud and money laundering, ensuring compliance with legal and regulatory requirements to safeguard customers’ assets resulting in 0% incidence of fraud or sanctions at the bank Provided professional advice and education with an ability to address complex credit and investment needs, concerning both personal and business requirements
Timeline
Service Team Support, Civil Aviation
Transport Canada
07.2023 - Current
Customer Service Representative
City of Winnipeg
08.2022 - Current
Bachelor Of Arts - Journalism And Mass Communication
University of Jos
Corporate Readiness Training Program (CRTP) - undefined
Bow Valley College
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