Gloria Tracey
Calgary
Summary
Proven Sales Operations Manager with a track record of exceeding sales goals through strategic customer segmentation and sales leadership. At Golds Gym, led team to achieve targets by fostering new customer relationships and enhancing team performance through effective staff training. Skilled in operations management and adept at conflict resolution, demonstrating significant upselling success and team agility.
Overview
13
13
years of professional experience
Work History
Sales Operations Manager
Golds Gym ~
2011.10 - Current
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Waitress
Joeys Barlow
2018.09 - 2020.08
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Father Lacombe School
Calgary, AB06.2006
Skills
- Customer Segmentation
- Sales Leadership
- Staff Training
- Sales Training
- Sales Targeting
- Operations Management
Languages
English
Native or Bilingual
Hobbies
- Deeply committed to fitness and personal well-being, I thrive on taking on fitness challenges that push me both mentally and physically. My passion for discipline and growth led me to compete in fitness competitions, where I honed my skills and resilience.
- I’m an avid reader who enjoys expanding my knowledge across various topics. Writing is another passion, allowing me to express creativity and reflect on my experiences.
- I love engaging in outdoor activities, from hiking to exploring new environments, as they help me stay active while connecting with nature.
Timeline
Waitress
Joeys Barlow
2018.09 - 2020.08
Sales Operations Manager
Golds Gym ~
2011.10 - Current
High School Diploma -
Father Lacombe School
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