Gloria Stambaugh
Martinez
Summary
Dedicated professional with extensive experience in customer service and appointment scheduling. Proven ability to handle sensitive information with confidentiality and maintain a positive office environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Department Secretary
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
02.2015 - Current
- Maintain a professional office environment through effective organization, inventory management, and supply ordering processes.
- Provide clerical support to other team members by copying, faxing, and filing documents.
- Handle sensitive information with discretion while maintaining strict confidentiality standards as outlined by John Muir Health
- Schedule patient appointments promptly and provide information regarding pulmonary rehabilitation services. Respond to patient inquiries with clarity and support. Assist patients in understanding the benefits of pulmonary rehab.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Keep reception area clean and neat to give visitors positive first impression.
- Manage reception area, answer telephone calls and receive packages.
- Promote a positive work atmosphere by consistently exhibiting professionalism and providing support to colleagues when needed.
- Develop and maintain Word and Excel spreadsheets to ensure accurate record keeping and accurately enter data
- Open and properly distribute incoming mail
- Maintain punctuality and regular attendance to foster a dependable work environment.
- Execute copay collection and insurance verification processes to ensure accurate billing.
Patient Registration Clerk
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
03.2010 - 06.2015
- Registered patients, verified insurance information and ensured accuracy of data entry for John Muir Hand clinic and Pediatrics.
- Managed patient inquiries, providing exceptional customer service and resolving issues efficiently.
- Coordinated appointment scheduling, optimizing workflow for clinical staff and improving patient flow.
- Trained new staff on registration procedures, enhancing team performance and knowledge sharing.
- Managed incoming telephone calls and ensured prompt responses to inquiries.
Administrative Clerk
John Muir Health, Walnut Creek Medical Center
Walnut Creek, CA
06.2005 - 02.2010
- Orchestrated daily schedules for physical therapy and occupational therapy team in the inpatient setting, ensuring urgent needs were prioritized.
- Assisted in maintaining office supplies inventory, facilitating seamless operations within department.
- Processed incoming correspondence, prioritizing urgent communications for timely responses
- Safeguarded sensitive information by maintaining strict confidentiality protocols.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Facilitated timely and accurate charge entry to support financial operations.
- Responded to calls promptly and courteously. Supported communication between nursing staff and therapists.
Education
General Studies
Long Beach City College
Long Beach, CASkills
- Insurance verification
- Appointment scheduling
- Inventory management
- Clerical support
- Teamwork and collaboration
- Multitasking and time management
- Customer service
- Verbal communication
- Fast learner
- Reliability
- Telephone and email etiquette
- Adaptability and flexibility
- Data entry
- Task prioritization
- Confidentiality and data protection
- Self motivation
- Conflict resolution
Certification
CPR
Timeline
Department Secretary
John Muir Health, Walnut Creek Medical Center
02.2015 - Current
Patient Registration Clerk
John Muir Health, Walnut Creek Medical Center
03.2010 - 06.2015
Administrative Clerk
John Muir Health, Walnut Creek Medical Center
06.2005 - 02.2010
General Studies
Long Beach City College