Gloria Spurdza
Harrow,Ontario
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Bartender
TapHouse 127 Kingsville Brewery
03.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Stacked Pancake House
12.2023 - 03.2024
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Viewpointe Estate Winery
07.2023 - 03.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep the winery working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Vivace Estate Winery
06.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep the winery working efficiently and teams ready to meet customer needs.
Sales Associate
Tony's Joint
06.2022 - 06.2023
- Managed efficient cash register operations.
- Read industry publications to maintain knowledge on current and future bud trends.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
LCBO
LCBO
05.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
Pre-Health Sciences
St Clair College
Windsor, ON04.2024
Esthetics And Nail Care Technology
St Clair College
Windsor, ON08.2022
Skills
- Safe Food Handling
- Supply Restocking
- Table Setting
- Table Bussing
- Beverage Preparation
- Guest Engagement
- Hospitality Service Expertise
- Sales Expertise
- Relationship Management
Languages
English
Certification
Smart Serve
Timeline
Server and Bartender
TapHouse 127 Kingsville Brewery
03.2024 - Current
Server
Stacked Pancake House
12.2023 - 03.2024
Server
Viewpointe Estate Winery
07.2023 - 03.2024
Server
Vivace Estate Winery
06.2023 - 09.2023
Sales Associate
Tony's Joint
06.2022 - 06.2023
LCBO
LCBO
05.2021 - 06.2022
Pre-Health Sciences
St Clair College
Esthetics And Nail Care Technology
St Clair College
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