Gloria Sickler
Santa Clarita
Summary
Dynamic professional with extensive experience at Tesla Inc. and Southwest Solar Inc., excelling in project management and data analysis. Proven ability to enhance team performance through effective communication and leadership. Skilled in streamlining permitting processes and delivering exceptional customer service, ensuring timely project completion and high satisfaction rates. Fluent in Spanish.
Overview
10
10
years of professional experience
Work History
Lead Permit Tech
Southwest Solar Inc.
12.2024 - Current
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Independent Contractor
Wired Electrical Solutions
06.2024 - Current
- Generated monthly invoices for payment of services rendered by the company.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Resolved customer inquiries promptly via phone or email communication channels.
- Updated and maintained databases with current information.
- Coordinated inspection appointments with the city for final inspections
Project Manager
Southwest Solar Inc.
10.2024 - 12.2024
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Scheduled service and installation appointments
Permit Tech
Southwest Solar Inc.
08.2024 - 10.2024
- Developed procedures for document filing systems that ensured easy retrieval when necessary.
- Performed a variety of administrative tasks such as document filing and plan submittals for permits
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Permit & Inspection Manager
Tesla Inc
08.2015 - 04.2024
- Performed regular audits of inspection reports to verify accuracy and completeness of data collected.
- Established key performance indicators for use in evaluating employees performance against set goals.
- Investigated customer complaints concerning product quality or service issues.
- Resolved any discrepancies between actual results and expected outcomes during inspections.
- Ensured all production processes met safety regulations and industry standards.
Senior Permit Coordinator
Tesla Inc
01.2017 - 01.2019
- Advised project teams on all relevant aspects of the application process including timelines, costs, materials.
- Tracked expiration dates for existing permits and communicated need for renewal prior to expiration date.
- Monitored progress of submitted permit applications until approved or denied by agency authorities.
- Maintained updated knowledge of applicable state and local laws, regulations, and requirements related to permits.
- Submitted permit applications to appropriate agencies in a timely manner.
- Collaborated with departmental staff members on projects related to permitting processes.
Permit Coordinator
Tesla Inc
01.2016 - 01.2017
- Developed strategies for streamlining existing permitting processes when possible.
- Attended meetings with government officials regarding proposed projects requiring special permits or exemptions.
- Provided administrative support to permit coordinators and other personnel.
Jr. Permit Coordinator
Tesla Inc
08.2015 - 01.2016
- Reviewed completed permit applications for accuracy and completeness prior to submission.
- Monitored progress of submitted permit applications until approved or denied by agency authorities.
- Processed payments associated with permitting activities as required by regulations or policies.
- Submitted permit applications to appropriate agencies in a timely manner.
Warehouse Clerk
SolarCity
03.2015 - 08.2015
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Maintained accurate inventory records using computerized tracking system.
- Performed daily safety checks on all equipment used in the warehouse.
- Prepared outgoing orders for shipment according to customer specifications.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
Education
Bachelor’s degree - Business Analytics
Cal State Northridge University
06-2029
Associate in Arts - Business Administration
Pasadena City College
06.2017
Associate in Science - Business Administration
Pasadena City College
06.2017
Associate in Science - Sociology and Behavioral Science
Pasadena City College
06.2017
Skills
- Communication
- Leadership
- Teamwork
- Creative
- Time Management
- Data Analysis
- Project Management
- Blueprint Reading
- Solar, ESS & EV Submission
- Team management
- Written communication
- Collaboration
- Research skills
- Microsoft Excel
- Customer service
- FLUENT IN Spanish
- Troubleshooting
- Self-Directed
Timeline
Lead Permit Tech
Southwest Solar Inc.
12.2024 - Current
Project Manager
Southwest Solar Inc.
10.2024 - 12.2024
Permit Tech
Southwest Solar Inc.
08.2024 - 10.2024
Independent Contractor
Wired Electrical Solutions
06.2024 - Current
Senior Permit Coordinator
Tesla Inc
01.2017 - 01.2019
Permit Coordinator
Tesla Inc
01.2016 - 01.2017
Permit & Inspection Manager
Tesla Inc
08.2015 - 04.2024
Jr. Permit Coordinator
Tesla Inc
08.2015 - 01.2016
Warehouse Clerk
SolarCity
03.2015 - 08.2015
Bachelor’s degree - Business Analytics
Cal State Northridge University
Associate in Arts - Business Administration
Pasadena City College
Associate in Science - Business Administration
Pasadena City College
Associate in Science - Sociology and Behavioral Science
Pasadena City College
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