Summary
Overview
Work History
Education
Skills
International Publications
Certification
Timeline
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GLORIA SAM

Calgary,Canada

Summary

Dedicated healthcare support professional with a proven track record of enhancing productivity and efficiency in pharmaceutical environments. Expertise in medication inventory management, prescription processing, and delivering exceptional customer service. Strong organizational skills combined with effective communication and teamwork abilities ensure optimal service delivery and patient care. Eager to contribute to a dynamic team where service excellence is prioritized.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Empire Central Fill
04.2021 - Current
  • Prescription assembly – data entry
  • Process customer transactions (receive and release prescriptions)
  • Receive in-person and telephone refill requests and record deliveries
  • Pill Pack Assembly and Filing prescriptions, ordering and replenishing supplies, cleaning
  • Drug order creation and receiving
  • Hands on knowledge on automated robotic systems like Synmed and Pacmed
  • Administrative Duties: cycle counts, narcotic counts, return to stocks
  • Adhere to and implement all applicable company standards
  • Assist with other pharmacy operations as required

Pharmacy Assistant

Beacon Pharmacy
Calgary, AB
01.2021 - 03.2021
  • Gather and enter patient information and doctor’s prescriptions in computer systems
  • Assess prescriptions for completeness
  • Prepare and manage prescription medications along with convenience packs
  • Compound non-sterile pharmaceutical products
  • Maintain prescription and inventory recordkeeping systems
  • Maintain drug storage and security
  • Place and receive orders for stock to maintain inventory

Lead Pharmacy Assistant

Loblaws
Guelph, ON
09.2018 - 10.2020
  • Lead pharmacy assistant in a high-volume pharmacy
  • Maintained updated Kroll knowledge
  • Actively participating in all steps of medication packaging alongside managing pharmaceutical stock, patient data and payments
  • Improved operations by working with team members and customers to find workable solutions
  • Created agendas and communication materials for team meetings
  • Improved customer satisfaction by finding creative solutions to problems

Clinical Pharmacy Experience

Government Head Quarters Hospital
Ooty, India
01.2018 - 07.2018
  • Provided Clinical Pharmacy Services in General Medicine (6 months), Surgery (2 months), Gynecology and Obstetrics (2 months) and Pediatrics (2 months)
  • Functioned as Drug Information Consultant for queries (Modified Systematic Approach)
  • Reported any Adverse Drug Reactions in consultation with Physicians and supporting literature, and provided Drug Alert Cards (Yellow Card) to patients presenting with the symptoms
  • Evidence informed decisions for better public health and well-being
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage
  • Trained individuals in how to use devices to promote optimal medical support
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
  • Recommended physicians on correct medication dosages
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers
  • Mentored residents and interns in pharmacy on operations, clinical support, medications and other vital job aspects

Assistant Professor

Bapuji Pharmacy College
Davangere, India
09.2014 - 06.2018
  • Teaching schedule included Pharmacotherapeutics, Pharmacokinetics & Therapeutic Drug Monitoring and Clinical Research
  • Administered and graded tests and assignments to evaluate student performance and monitor progress
  • Collaborated with professors to manage education projects from start to finish
  • Performed in-depth research and data collection for use in academic publishing project

Education

Pharm D - Clinical Research and Pharmacotherapy

JSS College of Pharmacy
Ooty, India
07.2014

Certificate course - Principles of Clinical Pharmacology

National Institutes of Health Clinical Centre
USA
01.2014

Skills

  • Motivational Leadership
  • Teamwork
  • Communication
  • Conflict Management
  • Staff development
  • Good organisational abilities
  • A logical and inquisitive mind
  • Confidence
  • Drug order management
  • Data entry
  • Prescription processing
  • Inventory management
  • Customer service
  • Pharmacy software

International Publications

  • A Case report on Stevens Johnson Syndrome and Toxic Epidermal Necrolysis in World Journal of Pharmacy and Pharmaceutical Sciences (WJPPS).
  • Development of Drug Information Cards - An Information Tool for Health Care Professionals in International Journal for Pharmaceutical Research Scholars (IJPRS).
  • Implementation and Evaluation of Health Screening Services to Diabetic and Hypertensive Patients in a Selected Community Pharmacy at Belgaum City in Asian Journal of Pharmaceutical and Clinical Research (AJPCR).
  • Overcoming Depression: The Role of Patient Counseling among Depressed Diabetic Patients in International Journal for Pharmaceutical Research Scholars (IJPRS).
  • Development and implementation of drug formulary for the medicine department of a tertiary care teaching hospital in Indo American Journal of Pharmaceutical Research (IAJPR).
  • A study to identify access and analyze the self-medication practices and the impact of counseling among the people of Davangere city in Indo American Journal of Pharmaceutical Research (IAJPR).
  • Drug utilization pattern among geriatric patients in a tertiary care teaching hospital in Asian Journal of Pharmaceutical and Clinical Research (AJPCR).
  • Assessment & evaluation of KAP towards Medication Therapy Management among community of Davangere City (AJPCR).
  • A study to review the appropriateness of drug dosage in renally impaired patients by identifying, analyzing and adjusting doses in a tertiary care teaching (AJPCR).

Certification

Academy of Applied Pharmaceutical Sciences

The Canadian Pharmaceutical Industry - Big Picture

Issued Aug 2024

Introduction to Clinical Research and Drug Safety

Issued Aug 2024

Introduction to Statistical Analysis

Issued Sep 2024

Clinical Pharmacology and Clinical Safety Assessments Certificate

Issued Sep 2024

Legislation Ethics & Good Pharmacovigilance Practices

Issued Oct 2024

Clinical Research Regulations and GCP Certificate

Issued Oct 2024

Pharmaceutical Biotechnology

Issued Nov 2024

Introduction to Pharmacovigilance Activities and Pharmacoepidemiological Studies Certificate

Issued Nov 2024

Medical Devices Certificate

Issued Dec 2024

Organization of Clinical Trials and Clinical Monitoring Plan Development

Issued Jan 2025

Drug Lifecycle Safety Management and Pharmacovigilance Compliance

Issued Feb 2025

Clinical Project Management and Project Chart Development

Issued Feb 2025

Clinical Data Acquisition and Data Management

Issued Feb 2025

Clinical Research SOP Development

Issued March 2025

Timeline

Pharmacy Assistant

Empire Central Fill
04.2021 - Current

Pharmacy Assistant

Beacon Pharmacy
01.2021 - 03.2021

Lead Pharmacy Assistant

Loblaws
09.2018 - 10.2020

Clinical Pharmacy Experience

Government Head Quarters Hospital
01.2018 - 07.2018

Assistant Professor

Bapuji Pharmacy College
09.2014 - 06.2018

Pharm D - Clinical Research and Pharmacotherapy

JSS College of Pharmacy

Certificate course - Principles of Clinical Pharmacology

National Institutes of Health Clinical Centre

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GLORIA SAM