GLORIA SABEROLA

Goal-oriented Human Resources Specialist with 10+ years of experience in Human Resources, training protocol development, and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Well-qualified HR Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

• Supervised a team of 40 staff members.
• Collaborated with a team of 10 people ( external and internal) stakeholders in the development of the Autism at Work project.
• Achieved satisfactory output by introducing Moodle as the learning management system for online training tasks.
• Achieved cost savings by negotiating effectively with suppliers of events or consultants for learning sessions with accuracy and efficiency.
• Collaborated with a team of HR and Marketing planning and management of company events such as sales conferences, anniversaries and other engagement programs..

• • CIM Chartered Managers Canada - Student

• Trainer at SM Supermarket & Savemore Market - 2003 to 2023

• Office Administration, Using computers for various office reports, emails, and other requirements., Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals., Maintaining and encoding employee information in the database, Operating office equipment such as copiers, phones, and other office machines., Setting up, managing, and filing paperwork and documents such as attendance records, emails, reports, memos, and agreements., Searching the Internet for sourcing suppliers and other information materials., Train and assist new employees with computer usage and other office tasks., Liquidating cash requisitions and ensuring proper disbursement and balancing.
• Events Management, Setting up dining, reception, and stage areas before the program starts, Arranging payment for the suppliers of food & venue, and lights & sounds, Assisting in the serving of food, beverages, or desserts to executives and VIP guests., Informing kitchen personnel of shortages or special orders., Assisting the host with the program flow, Arranging tables and decorations according to instructions., Assisting in organizing events including sales conferences, anniversaries, and learning sessions for the employees., Receiving VIP guests and assisting with their tables and other concerns
• Retail Store Operations, Handling customer service tasks including answering queries and complaints handling, Cashiering - scanning and bagging of customer purchases, Promoting items on sale to customers, Balancing of receipts and cash register, Assigning lanes and departments for cashiers, baggers, and stock clerks., Coordinating with the selling and receiving departments for concerns about products, Displaying merchandise on shelves and monitoring price tags and promotions
• Facilitating training programs related to efficiency, customer service, and technical skills needed in the stores., Attending meetings or seminars to get information to be incorporated into the training programs., Coordinating with recruitment and placement of training participants in specific training sites., Developing alternative training methods if expected improvements are not seen., Facilitating training programs related to efficiency, customer service, and technical skills needed in the stores., Evaluating modes of training delivery, such as in-person or virtual, to optimize training effectiveness, training costs, or environmental impacts., Monitoring training costs and prepared budget reports to justify expenditures., Maintaining and organizing training procedure manuals, course materials, handouts, and other visual aids., Performing other duties related to human resources as instructed by the immediate superior.

• Serve it Right Certificate - Canada
• CIM Chartered Managers Canada – Student Member
• WHMIS Certification (Workplace Hazardous Materials Information System) – ongoing training

It offers standardized training for the sale and service of alcoholic beverages, assisting commercial permit holders and their staff in making sure that alcohol-related operations are carried out honorably and responsibly toward society.