Gloria Robertson
Antioch
Summary
Certified Medical Assistant and Phlebotomist with extensive experience in patient care and medical office management. Achieved high patient satisfaction through effective communication and interpersonal skills. Demonstrated excellence in teamwork and empathy, ensuring optimal patient experiences. Committed to regulatory compliance and building trust with diverse patient populations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Boomerang Healthcare
Walnut Creek
07.2024 - Current
- Greeted and roomed patients for efficient appointment flow.
- Conducted vital signs assessments to inform care decisions.
- Executed patient intake procedures for in-person and phone appointments.
- Prepared daily schedules to optimize clinic operations.
- Maintained cleanliness and stocked exam rooms to ensure readiness.
- Scheduled appointments to manage patient flow effectively.
- Answered phones to address inquiries and facilitate communication.
- Performed urine drug screens and oral fluid drug testing to support clinical requirements.
Phlebotomy Practical Training
Contra Costa Community Outreach Clinic and Laboratory
Antioch
06.2024 - 07.2024
- Greeted and identified patients to ensure accurate information capture.
- Collected blood samples using various methods, including vacutainer tubes and syringes.
- Labeled tubes efficiently for proper tracking and analysis.
- Prepared work trays by assembling tourniquets, needles, and blood collection devices.
Caregiver
Independent Contract
Moraga
01.2016 - 03.2019
- Delivered compassionate care to patients, ensuring emotional and physical well-being.
- Monitored sleeping clients to maintain safety and comfort.
- Documented daily activities of patients to track progress and engagement.
- Cultivated an inviting environment to promote relaxation and healing.
Education
Medical Assisting with Phlebotomy Certificate - EKG/ECG Technician Certificate
Contra Costa Medical Career College
Antioch, CA07.2024
Medical Administrative Assistant Certificate -
Heald College
Concord, CA11.2014
Skills
- BLS certified
- First Aid training
- HIPAA guidelines
- OSHA guidelines
- Knowledge of EHR
- Knowledge of EMR
- CPT coding
- ICD-10 coding
- HCPCS coding
- Insurance terminology
- HMO
- PPO
- Government programs
- Vitals
- Dermal puncture
- Venipuncture
- Medical charting
- Medical records
- Medical terminology
- Injections
- Urinalysis
- Snellen charts
- Minor office surgery
- Medical asepsis
- Sterilization
- Pap tray set-up
- Knowledge of glucometers
- Pediatric exams
- CLIA waived testing
- Basic ambulatory instructions
- Wound care
- Bandaging
- Infection control measures
- Evacuation collection tubes
- Additives
- Order of draw
- Routine venipuncture procedures
- Needles
- Needle safety
- Needle adapters
- Transport and processing of blood specimens
- Transport and processing of non-blood specimens
- Holter monitor
- Performance of a 12-lead EKG
- Interpretation of the 12-lead EKG
- Identify artifacts
- Interpret rhythms
- Basic medical billing
- Basic typing
- Data entry
- Computer skills
Certification
- National Healthcareer Association Certified Clinical Medical Assistant, #T3Z6C6W3, 10/01/26
- California Department of Public Health Certified Phlebotomy Technician I, #CPT-02446656, 10/01/26
- CCMA
- CPT I
References
- Mindi Guarino, Director of Career services, Contra Costa Medical Career College, (925) 757-2900, mindi@ccmcc.edu
- Jacob Amoah, (925) 497-7518, worrynowarrior@comcast.net
- Irene Late Supervisor, Boomerang Healthcare (925) 301-6067
- Toun Obadofin Nurse practitioner, Boomerang Healthcare, (360) 489-8183
Timeline
Medical Assistant
Boomerang Healthcare
07.2024 - Current
Phlebotomy Practical Training
Contra Costa Community Outreach Clinic and Laboratory
06.2024 - 07.2024
Caregiver
Independent Contract
01.2016 - 03.2019
Medical Assisting with Phlebotomy Certificate - EKG/ECG Technician Certificate
Contra Costa Medical Career College
Medical Administrative Assistant Certificate -
Heald College
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