Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Robertson

Nanaimo,BC

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Fish Processor practiced in cleaning, de-boning, filleting and packaging fish and seafood products. Skilled in extracting maximum amounts of meat from fish and shellfish products. Performed quality assurance checks on packaging, guaranteeing freshness to delivery destination. Accurate Seafood Processor with substantial experience scraping, trimming and cleaning seafood products. Committed to adhering to all safety and sanitary standards. Accustomed to working lengthy and physically taxing shifts.

Overview

10
10
years of professional experience

Work History

Chambermaid

Ramada Inn
04.2023 - 05.2023
  • Prepared fresh linens and made beds.
  • Kept common areas clean and neat.
  • Vacuumed floors and surfaces using attachments to clean tight areas and edges.
  • Reported maintenance concerns for repairs.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Fuel Station Supervisor

QFN Marine Fuel & Moorage
08.2013 - 10.2018
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Built trustful relationships with customers to encourage return visits.
  • Pumped gas for guests and took payments.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Responded to all customer inquiries thoroughly and professionally.
  • Worked flexible hours across night, weekend and holiday shifts.

Secretary's Assistant

Kakoklatsi Elementary School
09.2017 - 08.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Supreme Conveinence

Supreme Store
05.2016 - 09.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size etc.

Seafood Processor

Keltic Seafoods
05.2014 - 10.2016
  • Cleaned, scraped, trimmed and filleted various seafood products.
  • Operated industry-specific machines and equipment, maintaining safety procedures.
  • Discarded defective matters into waste.
  • Segregated products according to color, size and grade.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Operated grinders, mincers and other equipment to process meat, poultry and fish.

Education

High School Diploma -

Port Hardy Secondary School
Port Hardy, BC

Skills

  • Hospitality Management
  • Natural Cleaning Products
  • Cleaning Techniques
  • Quality Assurance
  • Sales Administration
  • Customer Service

Timeline

Chambermaid

Ramada Inn
04.2023 - 05.2023

Secretary's Assistant

Kakoklatsi Elementary School
09.2017 - 08.2018

Supreme Conveinence

Supreme Store
05.2016 - 09.2017

Seafood Processor

Keltic Seafoods
05.2014 - 10.2016

Fuel Station Supervisor

QFN Marine Fuel & Moorage
08.2013 - 10.2018

High School Diploma -

Port Hardy Secondary School
Gloria Robertson