Gloria Perez
Lake Elsinore
Summary
Dynamic and results-driven professional with extensive experience at Costco Wholesale Corp, excelling in customer service and team supervision. Proven track record in enhancing customer satisfaction and reducing employee turnover through effective training and problem-solving skills. Skilled in cash register operation and workflow management, ensuring efficient front-end and food court operations.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
Costco Wholesale Corp
04.2024 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Foodcourt Supervisor
Costco Wholesale Corp
07.2021 - 04.2024
- Maintained accurate inventory to enable full availability of food products and full customer satisfaction.
- Enhanced customer satisfaction by efficiently managing food court operations and addressing concerns promptly.
- Reduced employee turnover rate by implementing effective training programs and fostering a positive work environment.
- Contributed towards maintaining a safe working environment by adhering strictly to established safety protocols and guidelines.
- Conducted regular performance reviews for staff members, identifying opportunities for professional development and growth within the company.
- Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
- Arranged service work and managed maintenance logs on foodservice equipment.
- Implemented effective scheduling practices that maintained optimal staffing levels during peak business hours.
- Fostered an inclusive workplace culture that valued teamwork, open communication channels amongst employees.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Foos Service Assitant
Costco Wholesale Corp
03.2016 - 07.2021
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
Cashier Assistant
Costco Wholesale Corp
10.2015 - 03.2016
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
High School Diploma -
Creekside High School
Lake Elsinore, CA06-2007
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Time management
- Listening skills
- Team supervision
- Training and mentoring
- Delegation techniques
- Refunds processing
Timeline
Front End Supervisor
Costco Wholesale Corp
04.2024 - Current
Foodcourt Supervisor
Costco Wholesale Corp
07.2021 - 04.2024
Foos Service Assitant
Costco Wholesale Corp
03.2016 - 07.2021
Cashier Assistant
Costco Wholesale Corp
10.2015 - 03.2016
High School Diploma -
Creekside High School
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