Gloria Ogbuehi
ottawa,Ontario
Summary
Resilient professional in cybersecurity, known for high productivity, and efficient task completion. Possess specialized skills in threat analysis, incident response, and security policy development. Excel in critical thinking, problem-solving, and communication, ensuring that robust security strategies are implemented effectively.
Overview
12
12
years of professional experience
Work History
Intern
Actors Pocket Guide
11.2024 - 12.2024
- Assessed security configurations of Azure MySQL databases and storage accounts.
- Applied Azure policy to manage compliance settings for storage accounts.
- Evaluated risks related to ransomware and insider threats actively.
- Evaluated current key rotation protocols.
- Established real-time notification alerts using Azure Security Center.
- Conducted security posture assessment on Azure.
Customer Service Representative
Landmark Systems
02.2019 - 01.2024
- Logged and tracked calls using call tracking system.
- Managed communication channels by organizing external and conference calls while sharing necessary details.
- Handled and assessed issues from voice mail, email, and web requests.
- Supervised and escalated critical issues adhering to the escalation process.
- Managed user accounts, including creation and maintenance.
- Resolved employee issues promptly to ensure customer satisfaction.
- Records detailed accounts of all call-ins using an incident tracking tool.
- Completed work efficiently to meet set goals.
- Facilitated clear understanding of advanced technical details for customers.
Help Desk Support Representative
Primary Health Care Centre Ojo
Lagos
11.2012 - 12.2018
- Collaborated with teams to create effective solutions.
- Monitored call queues and managed work schedules
- Processed customer inquiries and service requests in compliance with established policies.
- Transferred cases considering urgency and severity.
- Completed duties delegated by the information technology manager.
- Handled user requests and resolved issues promptly.
- Supported help desk manager with reporting tasks.
- Frequently updated records of all hardware parts such as modems and input devices.
- Increased overall customer satisfaction through comprehensive remote support.
Education
Diploma - Cyber Security
Herzing College
Ottawa, ON12-2024
College degree - Business Education
Lagos State University of Education
Lagos01.2016
Diploma - Computer Science
Galaxy Computer College
Lagos01.2012
Skills
- PC hardware
- MS Office
- Outlook
- Azure
- Printer troubleshooting
- Web browsers
- Windows
- Unix/Linux
- Security features
- Vulnerabilities
- Communication skills
- IT compliance
- Critical Thinking
- Organizational skills
- Prioritization
- Attention to detail
- IP phone connectivity
- Wireshark
- Metasploit
- Nmap
- Kali Linux
Training
- Customer Relations and Services Training.
- Linux Operating System and AWS Cloud Training.
Projects
Participated in web application security assessments. Designed and documented web application security assessments. Performed comprehensive web application testing. Conducted a presentation on the topic 'Analysis of Security Issues of Cloud-Based Web Application'.
Timeline
Intern
Actors Pocket Guide
11.2024 - 12.2024
Customer Service Representative
Landmark Systems
02.2019 - 01.2024
Help Desk Support Representative
Primary Health Care Centre Ojo
11.2012 - 12.2018
Diploma - Cyber Security
Herzing College
College degree - Business Education
Lagos State University of Education
Diploma - Computer Science
Galaxy Computer College
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