Gloria Norris
Whittier
Summary
Compassionate and highly organized funeral service professional with experience as both a funeral attendant and service coordinator. Skilled in preparing and managing all aspects of funeral and memorial services, including service setup, guest support, casket transportation, scheduling, and coordination with families, clergy, and vendors. Known for maintaining a calm, respectful presence, handling sensitive situations with empathy, and ensuring every service is carried out smoothly, professionally, and in accordance with family wishes.
Overview
12
12
years of professional experience
Work History
Service Coordinator and Funeral Attendant
Saddleback Chapel & Mortuary
03.2014 - Current
- Coordinated service details for families, ensuring seamless communication throughout the planning process.
- Managed scheduling and logistics for memorial services, optimizing staff deployment and resource allocation.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Greeting and directing mourners
- Setting up chairs, flowers, and equipment for services
- Transporting and positioning the casket
- Assisting with visitations, wakes, and graveside services
- Managing guest books and distributing service materials
- Providing general support to funeral directors and families
Skills
- Client communication
- Scheduling logistics
- Resource allocation
- Equipment handling
- Funeral service support
- Guest management
- Time management
- Family service plans
- Service coordination
- Casket transportation
- Memorial service management
Languages
English
Spanish
Timeline
Service Coordinator and Funeral Attendant
Saddleback Chapel & Mortuary
03.2014 - Current