Gloria Mwenda
Ottawa ,ON
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Baker Tilly
08.2024 - 11.2025
- Assemble client tax and financial packages, letters, and invoices in accordance with firm quality and document standards
- Electronic filing of client tax slips and returns
- Electronic file maintenance including archiving and lockdown
- Screen and redirect client enquiries, gauge urgency, and escalate as require
- Handle external and internal communication including mail, e-mail, fax
- Schedule virtual and in office meetings
- Manage and order office supplies
- Assist with building maintenance and operational issues
Scanning Clerk
Ricoh / Gowling WLG
01.2025 - 03.2025
- Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
- Download jobs from email or print queue, sizing, reproducing, sorting and finishing
- Establishing and maintaining quality controls to ensure work accuracy
- Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
- Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
- Running reports
- Keeping logs of downtime, repairs and meter charges of all copiers/printers on site
Residence Services Representative
Algonquin College
01.2024 - 08.2024
- Provided administrative support such as scheduling appointments, processing paperwork, and providing service to the public by telephone and in person.
- Welcomed and assisted residents with check-in and check-out processes
- Responded to resident inquiries, concerns, and requests promptly and professionally.
- Served as a liaison between residents, staff, and campus administration.
- Organised and participated in residence events and activities to foster community engagement.
- Maintained accurate records of resident information and housing occupancy.
Communications and Public Affairs Intern
Milimani Law Courts - Kenya Judiciary
01.2022 - 04.2022
- Assisted customers in general court procedures.
- Assisted in giving litigants the daily case cause list.
- Conducted research to support communication strategies.
- Drafted internal communications such as newsletters, memos, and reports.
- Organised events and public outreach activities.
- Provide general administrative support to the Communications and Public Affairs team as needed.
Education
Bachelor Of Arts - Law
Carleton University
Ottawa, ONSkills
Strong verbal and written communication
Adaptable
Strong interpersonal skills
Customer service
Attention to detail
Computer literate
MS Office (Word, Excel, PowerPoint)
Ability to work well under pressure
Timeline
Scanning Clerk
Ricoh / Gowling WLG
01.2025 - 03.2025
Administrative Assistant
Baker Tilly
08.2024 - 11.2025
Residence Services Representative
Algonquin College
01.2024 - 08.2024
Communications and Public Affairs Intern
Milimani Law Courts - Kenya Judiciary
01.2022 - 04.2022
Bachelor Of Arts - Law
Carleton University