Gloria Monroy
Anaheim
Summary
Dynamic Customer Service Supervisor with Omni Logistics, adept at enhancing customer satisfaction through strategic process improvements and effective team training. Skilled in problem-solving and time management, I successfully resolved escalated issues, fostering loyalty and operational efficiency. Proven ability to analyze performance metrics to drive continuous improvement in service delivery.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Omni Logistics/ Forward Air
07.2005 - Current
- Supervised daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored team members on best practices in customer service protocols.
- Implemented process improvements that increased efficiency in handling customer inquiries.
- Resolved escalated customer issues, ensuring timely and effective solutions to maintain loyalty.
- Analyzed performance metrics to identify trends and areas for operational enhancement.
Education
Bachelor of Science - Criminal Justice
Westwood College
Anaheim, CASkills
- Time management
- Customer service
- Multitasking and organization
- Problem-solving
Languages
Spanish
Professional Working
Timeline
Customer Service Supervisor
Omni Logistics/ Forward Air
07.2005 - Current
Bachelor of Science - Criminal Justice
Westwood College