Gloria Jacob
Ottawa,ON
Summary
Dedicated to delivering excellent customer experiences, I thrive in fast-paced, demanding environments. Fluent in both English and French, I ensure seamless communication. Drawing from my childcare experience, I bring compassion and responsibility to all tasks. Skilled at fostering teamwork, I embody punctuality, honesty, and reliability. With autonomy and a kind, organized approach, I'm committed to being a dependable team player.
Overview
6
6
years of professional experience
Work History
Student Employee
Canada Revenue Agency
05.2022 - Current
- Coordinated the building's preparation to the transitional hybrid working phase
- Prepared and equipped office and cubicle work spaces
- Secured and delivered mail
- Installed I.T equipment
- Completed office administration tasks
- Prepared sign-in sheets
- Provided technical assistance when needed while utilizing computer software programs like Microsoft Word, Excel, PowerPoint
- Adhered strictly to confidentiality guidelines when handling sensitive material
- Used various software programs for efficient document creation or editing purposes
- Gained a greater understanding of Canada Revenue Agency's objectives
Sales Associate
Marshalls & Homesense
10.2021 - 05.2022
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Performed cleaning tasks, keeping the store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Organized merchandise displays to promote higher levels of customer engagement
- Assisted customers with product selection to ensure customer satisfaction
- Tagged new merchandise for sale and updated signs
- Assisted with training and mentoring new team members.
Summer Camp Counselor
Canterbury Community Association (CCA)
07.2021 - 09.2021
- Monitored campers on campgrounds and in parks
- Worked collaboratively with colleagues to create fun-filled experiences for campers
- Interacted with staff and supervisors to communicate and resolve camper needs and conflicts
- Provided guidance and instruction to ensure safety of all participants
- Conducted first aid procedures to handle camper injuries and illnesses
- Assisted in the development of weekly schedules and daily activity plans.
Sales Associate
Garage and Dynamite
11.2019 - 07.2021
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Stocked and replenished merchandise according to store merchandising layouts
- Accurately received, ticketed, and stocked merchandise
- Marked clearance products with updated price tags
- Promoted positive customer relations through friendly interactions with shoppers both in person or over the phone
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Used knowledge of company products to recommend merchandise to customers.
Co-Op Student
FOCUS Health Co-op Program
08.2019 - 01.2020
- Ensured impeccable cleanliness of medical equipment and tools within a hospital setting, adhering to stringent sanitation standards and protocols
- Provided invaluable assistance during patient demonstrations, aiding healthcare professionals in effectively communicating procedures and exercises to patients
- Conducted regular patient rounds, delivering essential post-partum care by providing towels and other room essentials to ensure comfort and support.
Studio Associate
SPLAT Children's Art Studio
02.2019 - 09.2019
- Entertain and watch over kids throughout the time they are at the store doing crafts and playing
- Clean all materials used for the day
- Performed cleaning tasks, keeping store neat and organized
- Maintained a safe, clean, and fun environment for the children to explore their creativity
- Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
- Encouraged children to be independent and think creatively.
Hostess
East Side Mario's
07.2018 - 01.2019
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted customers and provided them with menus
- Assisted in seating guests and managing the wait list
- Managed telephone and internet take-out orders
- Organized reservations and special events
- Stocked service areas with supplies to deliver faster service to guests
- Helped bus tables and ran food to patrons during high-volume periods.
Camp Counselor in Training
RA Centre
06.2018 - 08.2018
- Developed and facilitated activities for summer camp participants
- Ensured that camp participants had a great experience
- Monitored participants' safety in the swimming pool and on camp grounds
- Displayed enthusiasm and commitment towards providing a fun learning experience for the kids
- Adapted quickly to changing schedules and expectations while working as part of a team
- Demonstrated excellent communication abilities while resolving conflicts between campers in a professional manner
- Remained calm in emergencies and stressful situations.
Soccer Referee
Eastern Ontario Soccer Association
04.2018 - 07.2018
- Ensured orderly conclusion of soccer games by managing expectations from players, coaches and parents
- Facilitated resolution of issues between teams
- Completed game sheets and provided feedback to coaches and players
- Interacted with players and coaches to support safe and fair game environment
- Regularly monitored game play and enforced rules and regulations
- Kept track of event times, starting, and stopping play when necessary.
Education
Bachelor of Arts in Psychology -
University of Ottawa
06.2025
High School Diploma -
École Secondaire Catholique Franco-Cité
01.2021
Skills
- Team Collaboration
- Customer Service
- Administrative Support
- Bilingual in English and French
- Adaptability
- Effective Communication
Volunteer Experience
- Volunteer, Ottawa, Ontario, Ottawa Food Bank, 08/2017 - 09/2017, Sorted food donations and placed them in boxes to be sent to local shelters
- Summer Program for Children Volunteer, Ottawa, Ontario, Sawmill Creek Community Centre, 06/2017 - 07/2017, Helped organize activities to prepare kids for kindergarten., Prepared snacks and drinks for the participants.
Timeline
Student Employee
Canada Revenue Agency
05.2022 - Current
Sales Associate
Marshalls & Homesense
10.2021 - 05.2022
Summer Camp Counselor
Canterbury Community Association (CCA)
07.2021 - 09.2021
Sales Associate
Garage and Dynamite
11.2019 - 07.2021
Co-Op Student
FOCUS Health Co-op Program
08.2019 - 01.2020
Studio Associate
SPLAT Children's Art Studio
02.2019 - 09.2019
Hostess
East Side Mario's
07.2018 - 01.2019
Camp Counselor in Training
RA Centre
06.2018 - 08.2018
Soccer Referee
Eastern Ontario Soccer Association
04.2018 - 07.2018
Bachelor of Arts in Psychology -
University of Ottawa
High School Diploma -
École Secondaire Catholique Franco-Cité
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