Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Gloria Ituah

Brampton,ON

Summary

Proven warehouse professional with a track record of enhancing operational efficiency at Amazon through expert packaging, labeling, and safety management. Demonstrates exceptional communication and self-motivation, significantly improving team performance and customer satisfaction. Skilled in both logistical and client-facing roles, consistently achieving and surpassing goals with diligence and precision.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Amazon
02.2024 - 08.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Warehouse Associate

Gap Distribution Center
11.2018 - 10.2022
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in reducing product damage by properly handling and storing materials.

Customer Service Representative & Stylist

Exhale Hair Studio and Beauty Supply
08.2016 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Health Care - Personal Support Worker

Essor College
Canada
07.2022

NCE, National Certificate Of Education - English Language

Adeniran Ogunsanya College Of Education
Lagos Nigeria
10.2015

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Warehouse Safety
  • Clear Communication
  • Order Picking

Languages

English
Full Professional

Additional Information

REFERENCES: AVAILABLE UPON REQUEST

Timeline

Warehouse Worker

Amazon
02.2024 - 08.2024

Warehouse Associate

Gap Distribution Center
11.2018 - 10.2022

Customer Service Representative & Stylist

Exhale Hair Studio and Beauty Supply
08.2016 - 11.2018

Health Care - Personal Support Worker

Essor College

NCE, National Certificate Of Education - English Language

Adeniran Ogunsanya College Of Education

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Gloria Ituah