Gloria HUEZO
Santa Ana
Summary
A seasoned Patient Care Technician at Averhealth, I excel in meticulous attention to detail and outstanding customer relations. Leveraging expertise in federal and state laws and certified professional collection, I enhanced specimen collection protocols, contributing to Averhealth's mission of strengthening communities. My proactive feedback improved procedures, underscoring my commitment to excellence and dependability.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Averhealth
Santa Ana
07.2016 - 01.2025
- Directly observed and conducted specimen collection, following strict company and government protocols such as the Drug and Alcohol Testing Industry Association (DATAI), the Department of Transportation (DOT), Health & Human Services (HHS), and Certified Professional Collector (CPC). Implementing Averhealth's mission statement of reclaiming lives, uniting families, and strengthening communities by providing the most innovative solution for substance use disorder monitoring.
- Captured client and specimen data electronically to build and update files.
- Provided feedback to management on ways to improve existing practices or procedures related to specimen collections.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA01-2007
Skills
- Certified Professional Collector (CPC)
- Knowledge of federal and state laws
- Consistently Dependable
- Effective Group Coordination
- Consistent Timeliness
- Excellent Customer Relations
- Proficient in Managing Multiple Responsibilities
- Meticulous Attention To Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Care Technician
Averhealth
07.2016 - 01.2025
High School Diploma -
Saddleback High School
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