Gloria Haddad-Hom
Markham,ON
Summary
Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Highly dependable, ethical and reliable support specialist. Works effectively with cross-functional teams in ensuring operational and service excellence, managing multiple priorities, and willing to take on added responsibilities with a positive attitude. Specialized in maintaining confidentiality and complaint resolution and consistently exceed performance metrics, demonstrating a commitment to excellence and teamwork.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mailroom Administrator
JLL, Jones Lang LaSalle
12.2013 - Current
- Maintained accurate records of incoming and outgoing packages, allowing for efficient tracking when necessary.
- Monitored postage usage closely to minimize waste and reduce unnecessary expenses for the company.
- Trained new employees on mailroom policies and procedures, fostering a positive work environment and encouraging teamwork.
- Reduced package processing time by updating the mail sorting process and organizing daily deliveries.
- Streamlined mail distribution processes to expedite interoffice communication and improve overall workflow.
- Ensured proper handling of sensitive documents by adhering to strict confidentiality protocols at all times.
- Adapted quickly to changing priorities, effectively managing multiple tasks simultaneously during peak periods or employee absences.
- Provided exceptional customer service by promptly addressing inquiries from employees regarding mail or package status.
- Maintained a clean, safe, and efficient mailroom environment by adhering to company policies and industry best practices.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Performed routine maintenance on mailing equipment, resulting in fewer malfunctions and increased operational efficiency.
Operations and Loan Specialist
HSBC Bank Canada
12.2000 - 03.2012
- Handled customer inquiries and suggestions promptly to avoid on-hold wait times, courteously and professionally..
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups.
- Effectively managed time and resources to maintain a high level of productivity while ensuring attention to detail in every aspect of the loan process.
- Maintained strict confidentiality of bank records and client information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained in order to provide backup support for coworkers.
Education
Bachelor of Arts - Business Administration
Lebanese American University
Beirut LebanonSkills
- Postal regulations knowledge
- Courier Services
- Professionalism
- Reliability
- Interpersonal Skills
- Maintaining confidentiality
- Shipping and receiving
- Complaint resolution
- Information Security
- Product Knowledge
- Administrative Support
- Problem Resolution
- Customer Service
- Problem-Solving
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Elementary
Certification
- CertifiedEmergency First Aid -CPR C-AED, St. John Ambulance - Nov 2023-Nov 2026
Timeline
Mailroom Administrator
JLL, Jones Lang LaSalle
12.2013 - Current
Operations and Loan Specialist
HSBC Bank Canada
12.2000 - 03.2012
Bachelor of Arts - Business Administration
Lebanese American University
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