GLORIA GONZALES
Norwalk
Summary
Adaptable professional with 25+ years of experience and a proven knowledge. I have many experiences from Cashiering , Food Court Supervisor, Foods Area Manager, Marketing Manager, Pm Merchandise Manager, Front End Assistant Manager.
Overview
30
30
years of professional experience
Work History
Assistant Front End Manager
Costco 679 City Of Industry
City of Industry
09.2024 - Current
- Assisted in managing daily front-end operations and staff scheduling.
- Trained new employees on customer service standards and checkout procedures.
- Coordinated member service initiatives to enhance customer satisfaction.
- Would help Cover Night Merchandise department
- Receive depos, tag the depo, scan RTC.
Front End Supervisor/Schedule Writer
Costco Wholesale Corp
Norwalk
05.2023 - 09.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Helped with the Reading Program and volunteered.
- Helped with the Toy drive.
- Focused on Front End Bench Marks. (upgrades, auto renewal, New member Promo program, Mph, sco renewal , applications and hard blocks for the Front End).
- Inventory focuses with making sure we are placing all small items onto the conveyor belt and counting items.
- Front End maintenance
Cashier
Costco Wholesale Corp
Norwalk
07.2022 - 03.2023
Foods Merchandise Manager
Costco Wholesale Corp
Norwalk
12.2020 - 12.2022
Pm Merchandise Manager
Costco Wholesale Corp
Norwalk
03.2018 - 07.2020
- Received pm depo loads and made sure we ran out the dry loads and the wet load. Monitoring the inventory was correct. Reported any missing pallets or if we were over on any loads.
- Using the six rights of merchandise
- Was assigned to complete the steel safety walks.
- Assigned to help walk the OB SSOPs. And helped close the Warehouse.
- Completed water area, Sundries, Pet aisles and any focuses. Did help with moves for the Morning Merchants.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Did the Pm department Schedule and Produce Schedules.
Marketing Manager
Costco Wholesale Corp
Norwalk
01.2017 - 02.2018
- Tracked, analyzed and reported on marketing program results.
- Worked with management team to oversee and monitor marketing strategy.
- Analyzed market trends to identify potential opportunities for growth.
- Focused on Marketing Benchmarks (emails, executive upgrades, Triple plays, emails, auto renewal, Refer-A-Friend, New Member signup,).
- Trained employees to reach their goals for the benchmarks.
- Worked with Frontend to reach goals, educated Front End Employees.
- Coordinated the Reading Program for Norwalk Warehouse.
- Wrote the schedule for the Refunds and Marketing department ( had to organize the department was in shambles).
ASSISTANT, FRONT END MANAGER
Costco Wholesale
Norwalk
02.2018 - 08.2019
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- In charge of Front End Supervisor schedule and monitored their training process to help developed successful Supervisors.
- Daily Front End Focuses; MPH focuses, Front End Upgrades, Refer A Friend Focuses, Sign Ups, Emails.
- Helped with Pm Merchandising On Saturday nights.
- Overseeing the Warehouse needs with hourly Endcap walks, cleanliness of the Warehouse, monitored employees work performances and monitoring hourly updates with Marketing and Front End Focuses.
- Monitored safety training progress and made sure Reviews with completed and issued in a timely manner.
Foods Merchandise Manager
Costco Wholesale
Norwalk
01.2015 - 12.2016
Frontend Assistant Manager
Costco Wholesale
Norwalk
11.2013 - 11.2015
Foods Merchandise Area Manager
Costco Wholesale
Norwalk
03.2013 - 11.2013
- Oversaw the recruitment process for new staff members including interviewing and training.
- Following the 6 Rights Of Merchandising ; Right Merchandise, Right Price, Right Condition, Right Quality, Right Time, Right Place.
- Planned moves for the End Caps, Mandatories, Focuses, drive sales.
- Monitored the Sales on Foods Focuses and End-caps.
- Made sure employees worked to high standards; neat, clean and straight and flushed pallets.
- Scanned spoils out daily.
- Daily steel walks and drop list for the next day.
Assistant Front End Manager
Costco Wholesale Corp
Norwalk
12.2009 - 03.2013
Front End Supervisor
Costco Wholesale
Norwalk
07.2007 - 07.2008
- Safety Cordinator for the whole Warehouse.
- Schedule writer for the Front End.
Pharmacy Supervisor
Costco Wholesale Corp
Norwalk
07.2006 - 06.2007
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
Food Court Supervisor
Costco Wholesale Corp
Norwalk
07.2006 - 07.2007
FRONT, SUPERVISOR
Costco Wholesale Corp
Norwalk
03.2005 - 04.2007
Cashier
Costco Wholesale Corp
Norwalk
08.2004 - 12.2005
Cashier Assistant
Costco Wholesale
Norwalk
06.1996 - 05.2004
Education
High School Diploma -
EL CAMINO HIGH SCHOOL
Whittier06.1996
Some College (No Degree) -
State Food Safety Certification
Skills
- Ten key
- Schedule writer
- Merchandising
- Marketing skills
- Managing Front End
- Receiving depo
References
Steven Carrera (562) 370-4947 (Front End Manager)
Daniel Zamora (562) 484-1290 ( Front End Assist Manager)
Timeline
Assistant Front End Manager
Costco 679 City Of Industry
09.2024 - Current
Front End Supervisor/Schedule Writer
Costco Wholesale Corp
05.2023 - 09.2024
Cashier
Costco Wholesale Corp
07.2022 - 03.2023
Foods Merchandise Manager
Costco Wholesale Corp
12.2020 - 12.2022
Pm Merchandise Manager
Costco Wholesale Corp
03.2018 - 07.2020
ASSISTANT, FRONT END MANAGER
Costco Wholesale
02.2018 - 08.2019
Marketing Manager
Costco Wholesale Corp
01.2017 - 02.2018
Foods Merchandise Manager
Costco Wholesale
01.2015 - 12.2016
Frontend Assistant Manager
Costco Wholesale
11.2013 - 11.2015
Foods Merchandise Area Manager
Costco Wholesale
03.2013 - 11.2013
Assistant Front End Manager
Costco Wholesale Corp
12.2009 - 03.2013
Front End Supervisor
Costco Wholesale
07.2007 - 07.2008
Pharmacy Supervisor
Costco Wholesale Corp
07.2006 - 06.2007
Food Court Supervisor
Costco Wholesale Corp
07.2006 - 07.2007
FRONT, SUPERVISOR
Costco Wholesale Corp
03.2005 - 04.2007
Cashier
Costco Wholesale Corp
08.2004 - 12.2005
Cashier Assistant
Costco Wholesale
06.1996 - 05.2004
High School Diploma -
EL CAMINO HIGH SCHOOL
Some College (No Degree) -
State Food Safety Certification