Gloria Franco
West Covina
Summary
Professional planner skilled in developing and executing comprehensive strategies to drive project success. Demonstrates strong focus on team collaboration, ensuring smooth coordination and adaptability to changing needs. Proficient in resource allocation, risk management, and stakeholder communication to achieve targeted outcomes. Known for reliability and delivering consistent results in dynamic environments.
Overview
10
10
years of professional experience
Work History
Wedding Lead Planner & Administrator
JM Planning and Design
05.2021 - Current
- Plan and execute 25+ weddings per year, overseeing all logistics from venue selection to timeline creation.
- Lead day-of coordination, troubleshooting issues and ensuring a flawless experience for clients and guests.
- Manage communication and schedules for vendors, assistants, and venues to maintain smooth operations.
- Guide clients in developing wedding themes, décor concepts, and personalized design details.
- Develop planning documents, layouts, and checklists to streamline internal processes.
- Coordinate rehearsals, manage setup and breakdown, and oversee event flow.
Level 8 Associate / Shift Lead
In-N-Out Burger
10.2015 - Current
- Provide high-level guest service, ensuring hospitality standards are consistently exceeded.
- Act as shift support, helping manage floor operations, delegate tasks, and monitor workflow during peak hours.
- Train new associates on food preparation, safety, quality assurance, and customer service procedures.
- Assist in maintaining labor efficiency and team positioning to improve service speed and accuracy.
- Created a comprehensive stocking and inventory list to streamline event and shift preparedness.
- Designed a real-time, adjustable “live schedule” reducing revisions and improving staffing accuracy.
- Support conflict resolution and guest recovery to uphold company values.
- Supervised team members to ensure adherence to operational standards and procedures.
Show Crew (Pyrotechnics & Stunt Safety)
Universal Studios
03.2019 - 02.2023
- Executed pyrotechnic loading and striking while following strict safety protocols.
- Oversaw performer safety and monitored show environments to prevent hazards.
- Collaborated with technicians, stage managers, and performers to maintain show integrity.
Client Service Specialist / Receptionist
Bang Zoom! Studios
08.2018 - 03.2019
- Maintained detailed client records, including food preferences, allergies, and event requirements.
- Built strong professional relationships through direct interaction and high-level service.
- Prepared food spreads for clients and production teams, considering dietary needs.
- Managed calls, scheduling, and supply orders for all three facilities.
Education
B.A. - Theatre and Dance
Wells College
Aurora, NY05.2015
Study Abroad Program -
Lorenzo De' Medici School
Florence, Italy12.2013
Skills
- Vendor & Client Communication
- Timeline Creation & Event Logistics
- Staff Training & Leadership
- Microsoft Office & Aisle Planner programs
Timeline
Wedding Lead Planner & Administrator
JM Planning and Design
05.2021 - Current
Show Crew (Pyrotechnics & Stunt Safety)
Universal Studios
03.2019 - 02.2023
Client Service Specialist / Receptionist
Bang Zoom! Studios
08.2018 - 03.2019
Level 8 Associate / Shift Lead
In-N-Out Burger
10.2015 - Current
B.A. - Theatre and Dance
Wells College
Study Abroad Program -
Lorenzo De' Medici School