Gloria Fisher
San Francisco
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
23
23
years of professional experience
Work History
Shift Manager
Noah's New York Bagels
05.2024 - 12.2025
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Manager
SUBWAY®Restaurants
12.2014 - 10.2024
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Developed schedules to optimize labor costs while maintaining service quality.
- Implemented inventory management systems to reduce waste and enhance stock accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Deli Manager
Wawa
03.2010 - 08.2014
- Trained and mentored team members on deli procedures, enhancing overall staff performance and service quality.
- Developed schedules to maximize staff efficiency during peak hours, improving customer service experience.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Call Center Agent, Inbound Sales
ICT Group
02.2003 - 08.2010
- Assisted customers with product inquiries and purchase decisions, enhancing customer satisfaction.
- Managed inbound calls efficiently, meeting service level agreements consistently.
- Utilized CRM software to document customer interactions and sales opportunities accurately.
- Developed product knowledge to provide tailored recommendations that increased sales conversions.
- Led team meetings to share insights on performance metrics and encourage collaborative problem-solving.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
Education
High School Diploma -
MT. Pleasant High School
San Jose, CASkills
- Customer service focus
- Employee training
- Staff motivation
- Handling customer complaints
- Training and mentoring
Timeline
Shift Manager
Noah's New York Bagels
05.2024 - 12.2025
Manager
SUBWAY®Restaurants
12.2014 - 10.2024
Deli Manager
Wawa
03.2010 - 08.2014
Call Center Agent, Inbound Sales
ICT Group
02.2003 - 08.2010
High School Diploma -
MT. Pleasant High School