Gloria Fisher
San Francisco
Summary
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
23
23
years of professional experience
Work History
Shift Manager
Noah's New York Bagels
San Francisco, CA
05.2024 - 12.2025
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
Manager
SUBWAY®Restaurants
Lakeland, Fl
12.2014 - 10.2024
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Developed schedules to optimize labor costs while maintaining service quality.
- Implemented inventory management systems to reduce waste and enhance stock accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Deli Manager
Wawa
Winter Haven, FL
03.2010 - 08.2014
- Trained and mentored team members on deli procedures, enhancing overall staff performance and service quality.
- Developed schedules to maximize staff efficiency during peak hours, improving customer service experience.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Call Center Agent, Inbound Sales
ICT Group
Lakeland, FL
02.2003 - 08.2010
- Assisted customers with product inquiries and purchase decisions, enhancing customer satisfaction.
- Managed inbound calls efficiently, meeting service level agreements consistently.
- Utilized CRM software to document customer interactions and sales opportunities accurately.
- Developed product knowledge to provide tailored recommendations that increased sales conversions.
- Led team meetings to share insights on performance metrics and encourage collaborative problem-solving.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
Education
High School Diploma -
MT. Pleasant High School
San Jose, CASkills
- Customer service focus
- Employee training
- Staff motivation
- Handling customer complaints
- Training and mentoring
Timeline
Shift Manager
Noah's New York Bagels
05.2024 - 12.2025
Manager
SUBWAY®Restaurants
12.2014 - 10.2024
Deli Manager
Wawa
03.2010 - 08.2014
Call Center Agent, Inbound Sales
ICT Group
02.2003 - 08.2010
High School Diploma -
MT. Pleasant High School