Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Etherington

ponoka

Summary

Dedicated cashier with a proven track record at Dollarama, showcasing exceptional customer service and cash handling skills. Known for enhancing customer satisfaction through efficient transactions and fostering repeat business. Demonstrates strong work ethic, reliability, and a keen ability to manage cash accurately, contributing to a 20% increase in customer loyalty.

Overview

29
29
years of professional experience

Work History

Cashier

Dollarama
10.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier

Rodeo Drive-in
03.1999 - 09.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Country Style Donuts
08.1995 - 12.1995
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Brick Learning Center
Ponoka, AB
06-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Time management skills
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Payment processing
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • Guest inquiries
  • Attention to detail
  • Currency counting
  • Product recommendations
  • Fraud prevention awareness
  • Clear communication
  • Empathy and patience
  • Basic math
  • Upselling techniques
  • Gift card handling
  • Dependability and reliability
  • Credit and cash transactions
  • Receipt handling
  • Scanner operations
  • Honest and dependable

Timeline

Cashier

Dollarama
10.2024 - 12.2024

Cashier

Rodeo Drive-in
03.1999 - 09.2000

Cashier

Country Style Donuts
08.1995 - 12.1995

High School Diploma -

Brick Learning Center

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Gloria Etherington