Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

GLORIA ELPONORIA

Lac la biche,AB

Summary

Highly motivated and dedicated individual consistently demonstrating a strong work ethic across various fields. Achieved honor roll status throughout high school, showcasing commitment to excellence. Quickly adapted to new environments as a foreign individual and successfully learned English, complementing primary language of Albanian. Adaptable and bilingual proficiency enable effective navigation of life changes and communication in both languages.

Overview

1
1
year of professional experience

Work History

BARTENDER

PASTURE AND MARKET (Golf Course)
04.2024 - 10.2024
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

BEVERAGE CART ATTENDANT

PASTURE AND MARKET (Golf Course)
04.2024 - 10.2024
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Successfully processed payments for customers at the point of sale, handling various forms of currency and payment cards with accuracy.
  • Utilized problem-solving abilities to address and resolve customer grievances in a courteous manner
  • Promptly responded to guest complaints, swiftly seeking assistance from supervisor to effectively resolve escalated issues.
  • Kept track of inventory levels, restocked items, and maintained cart cleanliness
  • Achieved efficient stocking of items on cart by proactively staying ahead of an evolving calendar of events and anticipating customer needs

Bank Teller Intern

Service Credit Union
02.2024 - 08.2024
  • Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
  • Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency.

Server

Pasture and Market (Golf Course)
05.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Diploma - Power Engineering (4th Class)

Portage College
Lac La Biche, AB
02.2025

HIGH SCHOOL DIPLOMA -

J.A.WILLIAMS HIGH SCHOOL
06.2022

Skills

  • Exceptional Communicator
  • Complex Problem-Solving Skills
  • Time Management Skills
  • Sales Expertise
  • Reliable and Trustworthy
  • Enthusiastic and Willing to learn
  • Basic accounting principles
  • Professionalism and Courtesy
  • Strong Work Ethic

Accomplishments

    - Class 5 GDL

    - H2S Course (To be completed)

    - Pro Serve Liquor License

Languages

English
Full Professional
Albanian
Native or Bilingual

References

Stephanie Shreenan - Owner of Pasture and Market (Golf Course)

- 780-881-8469

Maiada Ghutmy - Manager/Supervisor at Service Credit Union 

- 780-623-1011

Rayanne Plamondon- Coworker at Service Credit Union

- 780-520-1722

Mackenzie Biollo- Coworker at Pasture and Market (Golf Course)

- 780-404-4360

Timeline

BARTENDER

PASTURE AND MARKET (Golf Course)
04.2024 - 10.2024

BEVERAGE CART ATTENDANT

PASTURE AND MARKET (Golf Course)
04.2024 - 10.2024

Bank Teller Intern

Service Credit Union
02.2024 - 08.2024

Server

Pasture and Market (Golf Course)
05.2023 - 10.2023

Diploma - Power Engineering (4th Class)

Portage College

HIGH SCHOOL DIPLOMA -

J.A.WILLIAMS HIGH SCHOOL

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