GLORIA ELPONORIA
Lac la biche,AB
Summary
Highly motivated and dedicated individual consistently demonstrating a strong work ethic across various fields. Achieved honor roll status throughout high school, showcasing commitment to excellence. Quickly adapted to new environments as a foreign individual and successfully learned English, complementing primary language of Albanian. Adaptable and bilingual proficiency enable effective navigation of life changes and communication in both languages.
Overview
1
1
year of professional experience
Work History
BARTENDER
PASTURE AND MARKET (Golf Course)
Lac La Biche, AB
04.2024 - 10.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
BEVERAGE CART ATTENDANT
PASTURE AND MARKET (Golf Course)
Lac La Biche, AB
04.2024 - 10.2024
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Successfully processed payments for customers at the point of sale, handling various forms of currency and payment cards with accuracy.
- Utilized problem-solving abilities to address and resolve customer grievances in a courteous manner
- Promptly responded to guest complaints, swiftly seeking assistance from supervisor to effectively resolve escalated issues.
- Kept track of inventory levels, restocked items, and maintained cart cleanliness
- Achieved efficient stocking of items on cart by proactively staying ahead of an evolving calendar of events and anticipating customer needs
Bank Teller Intern
Service Credit Union
Lac La Biche, AB
02.2024 - 08.2024
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Streamlined teller processes, identifying areas for improvement and suggesting solutions to enhance efficiency.
Server
Pasture and Market (Golf Course)
Lac La Biche, AB
05.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Diploma - Power Engineering (4th Class)
Portage College
Lac La Biche, AB02.2025
HIGH SCHOOL DIPLOMA -
J.A.WILLIAMS HIGH SCHOOL
06.2022
Skills
- Exceptional Communicator
- Complex Problem-Solving Skills
- Time Management Skills
- Sales Expertise
- Reliable and Trustworthy
- Enthusiastic and Willing to learn
- Basic accounting principles
- Professionalism and Courtesy
- Strong Work Ethic
Accomplishments
- Class 5 GDL
- H2S Course (To be completed)
- Pro Serve Liquor License
Languages
English
Full Professional
Albanian
Native or Bilingual
References
Stephanie Shreenan - Owner of Pasture and Market (Golf Course)
- 780-881-8469
Maiada Ghutmy - Manager/Supervisor at Service Credit Union
- 780-623-1011
Rayanne Plamondon- Coworker at Service Credit Union
- 780-520-1722
Mackenzie Biollo- Coworker at Pasture and Market (Golf Course)
- 780-404-4360
Timeline
BARTENDER
PASTURE AND MARKET (Golf Course)
04.2024 - 10.2024
BEVERAGE CART ATTENDANT
PASTURE AND MARKET (Golf Course)
04.2024 - 10.2024
Bank Teller Intern
Service Credit Union
02.2024 - 08.2024
Server
Pasture and Market (Golf Course)
05.2023 - 10.2023
Diploma - Power Engineering (4th Class)
Portage College
HIGH SCHOOL DIPLOMA -
J.A.WILLIAMS HIGH SCHOOL