GLORIA COULIBALY
Sacramento
Summary
Dedicated Human Resources professional with well-rounded experience across core HR functions, including Leave of Absence (LOA) management, full-cycle recruitment, employee and union relations, ADA compliance, policy development, labor relations, payroll administration, benefits coordination, and workers’ compensation. Known for delivering compliant, employee-focused solutions that support organizational goals and foster a positive workplace culture.
Overview
8
8
years of professional experience
Work History
Human Resources Technician
Sacramento Area Sewer District
07.2024 - Current
- Managed a high volume of FMLA/CFRA leave cases, ensuring full compliance with federal and state regulations while maintaining accurate, up-to-date records.
- Conducted and documented workplace investigations, collaborating with leadership to ensure timely and appropriate follow-up actions.
- Supported the administration of ADA accommodations by coordinating interactive process meetings, preparing case summaries, and tracking accommodation status.
- Performed comprehensive audits of Workers' Compensation documentation and completed required forms for claims adjusters on behalf of the employer.
- Led open enrollment processes for employee health benefits, assisting staff in evaluating and selecting the most suitable insurance coverage options.
- Served as the employer’s designated note-taker in union meetings, accurately documenting discussions and supporting effective communication between HR and union representatives.
- Supported the successful migration of HR processes and functions to a new HRIS system, collaborating cross-functionally with IT, HR, and vendor teams.
Senior Human Resources Generalist
Aura Management Co.
10.2021 - 07.2024
- Managed bi-weekly payroll processing for 300+ employees, ensuring accurate and timely payments, resulting in a 99% payroll accuracy rate and a 100% on-time payment record.
- Initiated and maintained HR policies, standards, and documentation to ensure compliance with internal and government regulations, resulting in a 95% compliance rating during internal audits.
- Administered leave programs, including FMLA and disability leaves, in accordance with relevant laws and company policies.
- Facilitated prompt resolution of garnishments, tax levies, and child support notices resulting in a significant reduction in overdue payments.
- Coordinated recruitment efforts, including job postings, resume screening, and interview scheduling.
- Conducted thorough internal investigations into harassment or discrimination claims, following established protocols.
- Developed and maintained affirmative action plans and EEO compliance, ensuring adherence to federal and state regulations.
Assistant Manager
Veránda luxe cinema
10.2018 - 05.2021
- Supervised a team of over 200 employees, providing guidance, coaching, and performance feedback to ensure high levels of productivity and customer satisfaction.
- Assisted in the development and implementation of sales strategies and promotional activities, resulting in a 5% increase in monthly sales revenue.
- Oversaw daily operations, including opening and closing procedures, cash handling, and customer service, ensuring compliance with company policies and procedures.
- Played a key role in employee scheduling, payroll processing, and performance evaluations, ensuring adherence to labor laws and company policies.
Shift Leader
MOD Pizza
06.2017 - 10.2018
- Supervised shift operations, including staff assignments, task delegation, and customer service, ensuring smooth workflow and high-quality service delivery.
- Trained and mentored new employees on company policies, procedures, and customer service standards, leading to improved team performance and morale.
- Managed cash register operations, processed transactions, and reconciled daily sales reports with accuracy and attention to detail.
- Addressed customer inquiries, concerns, and complaints in a professional and timely manner, fostering positive relationships and enhancing customer satisfaction.
Education
Bachelor of Arts (B.A) - Business Management
SNHU
01-2024
Associate in Arts (A.A) - Business Administration
Los Medanos College
Skills
- Employee relations management
- Leave of Absence (FMLA, CFRA, KIN CARE, PDL, etc)
- Union relations
- Payroll processing
- Benefits Administration
- Corporate Policies
- ADA compliance
- Workers' compensation
- Talent acquisition
LANGUAGES
English, Native or Bilingual
French, Native or Bilingual
Timeline
Human Resources Technician
Sacramento Area Sewer District
07.2024 - Current
Senior Human Resources Generalist
Aura Management Co.
10.2021 - 07.2024
Assistant Manager
Veránda luxe cinema
10.2018 - 05.2021
Shift Leader
MOD Pizza
06.2017 - 10.2018
Associate in Arts (A.A) - Business Administration
Los Medanos College
Bachelor of Arts (B.A) - Business Management
SNHU
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