Gloria Cortez
Lodi
Summary
Detail-oriented professional with extensive experience in accounts payable, accounts receivable, and customer support. Proven ability to maintain accuracy and efficiency in financial transactions and administrative tasks. Strong organizational skills and a commitment to continuous learning and skill enhancement. Ready to contribute to team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lowes
Lodi
04.2026 - Current
- Resolved customer complaints, delivering effective solutions to enhance satisfaction in fast-paced environment.
- Promoted customer satisfaction by resolving issues with knowledgeable, friendly service, fostering loyalty.
- Assisted customers with product selection and inquiries at a leading home improvement retailer.
- Answered customer inquiries, providing accurate product and service information to support informed decisions.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Administrative Accountant
Sanchez Farm Labor Inc.
Lodi
01.2020 - Current
- Assisted with AP/AR duties, including invoice processing and payment reconciliation to maintain financial integrity.
- Sent invoices to clients, facilitating timely billing and maintaining clear communication to enhance client relations.
- Executed payroll services and data entry for workforce of over 200 employees, ensuring accuracy and compliance.
- Perform detailed calculations and ensure reporting accuracy before final submission.
- Coordinate the distribution of W-2 forms and update essential state and federal binders, OSHA regulations
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment, including printers, copiers, and fax machines.
Member Level Processor / Clerical
Blue Shield of California
Lodi
06.2019 - 12.2019
- Resolved discrepancies in membership documents, ensuring compliance with policy standards.
- Reviewed and updated member data regularly, ensuring data integrity and accuracy.
- Generated daily reports to manage eligibility and IFP membership records.
- Recorded claim facts and maintained detailed notes, supporting accurate claims processing.
Education
Certificate of Completion - Dental Assistant
Kaplan College
Stockton, CA12-2012
High School Diploma -
Lodi High School
Lodi, CA06-2011
Skills
- Customer support
- Customer relations
- Data Management
- Data entry management
- Transaction management
- Policy adherence
- Attention to detail
- Time management
- Prioritization
- Policy adherence
- Effective communication
- Team collaboration
- Problem-solving
Core Skills
Payroll services, Weekly invoice organization, Performing complex calculations of employee hours, Managing W-2 distribution, Maintaining State and Federal regulatory binders and safety programs, Workers' compensation claims, Accurate data entry, Bookkeeping, Filing, Paper management, Digital record-keeping, Submitting applications for employees, MS Excel, MS Word, Scheduling appointments, Research, Multi-tasking under pressure
Timeline
Customer Service Representative
Lowes
04.2026 - Current
Administrative Accountant
Sanchez Farm Labor Inc.
01.2020 - Current
Member Level Processor / Clerical
Blue Shield of California
06.2019 - 12.2019
Certificate of Completion - Dental Assistant
Kaplan College
High School Diploma -
Lodi High School