Gloria Balian

Picked up and delivered time-sensitive packages, documents and materials to company clients in a timely and secure manner. Planned and followed the most efficient routes using GPS and local road knowledge to meet delivery deadlines. Maintained delivery logs, obtained signatures and ensured proper documentation for each package. Provided professional, friendly customer service during pick ups and drop offs.

Provided safe, on-time rides to passengers throughout San Diego while maintaining a 5-star rating. Delivered exceptional customer satisfaction by assisting riders with pickups, luggage and route preference. Managed real-time routing using GPS and traffic apps to optimize travel times and fuel efficiency. Maintained a clean, well functioning vehicle to meet safety and appearance standards.

Founded and managed day-to-day operations of a full-service dry cleaning business serving over 500 regular clients. Supervised a team of 6 employees, overseeing scheduling, training and performance evaluations. Managed accounting, budgeting and payroll; maintaining profitability in a competitive market.