Gloria Akuchie
Toronto
Summary
Dynamic and detail-oriented professional with over 10 years of experience in customer service, data operations, and business support. Proven expertise in managing data accuracy, facilitating seamless communication across teams, and delivering high-quality client service. Skilled in documentation, report building, and stakeholder engagement, with a strong background in accounting and operations, holding dual degrees in Accounting and Operations & Supply Chain Management. Adept at using advanced Excel functions, managing documentation, and performing meticulous data analysis to drive operational efficiency and accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Support Administrator
KNIGHTSBURY CONSULTING
01.2021 - 05.2024
- Proficiently manage internal documentation using Excel skills, ensuring data accuracy, compliance, and efficient communication with clients and stakeholders
- Manage the company data with discretion and ensure clients' information is updated regularly
- Develop reports and carry out presentations on business projects when required
- Coordinate team meetings and handle minute-taking
- Manage relationships with the company clients to facilitate healthy customer service
- Manage office calls and dairy scheduling
- Draft letters when required
Data Operator/Account Officer
DIAGEO PLC
07.2018 - 12.2020
- Facilitated the preparation of monthly cheques for the renewal of certificates and payment of utility bills, ensuring timely financial transactions
- Maintained meticulous records of the company's impress account, ensuring monthly reconciliation with corresponding receipts
- Demonstrated excellent documentation skills to maintain thorough records of data analysis processes, ensuring transparency, reproducibility, and efficient collaboration with cross-functional teams
- Carried out compilation and dispatching of monthly invoices to company clients, ensuring accuracy and timely delivery
- Administered staff salary payments utilizing the GAP system
- Conducted bi-weekly company marketing activities to promote brand awareness
- Fostered and maintained strong relationships with clients to ensure satisfaction and address any concerns
Office Assistance/Accountant
SABRE SECURITY AND SAFETY SERVICES, NIGERIA
11.2015 - 07.2018
- Managed the company data with discretion and ensured clients' information was updated regularly
- Managed relationships with the company clients to facilitate healthy customer service
- Managed office calls and dairy scheduling
- Carried out recording of transactions and maintaining updates
- Handled Reconciliation and updating of inter-company account ledgers
- Records cash sales promptly and accurately
- Responsible for uploading online payments
- Maintained proper and accurate records of inventory items
Education
MSc. - Operation and Supply Chain Management
University of Hertfordshire
UKBSc. - Accounting
Imo State University
NigeriaMBA - Business administration (Technology, innovation and Entrepreneurship)
International Business University Toronto
Toronto, ON03.2025
Skills
- Excel (VLOOKUP, Pivot Table)
- Report building
- Documentation Written and Oral Communication Skills
- Superb Time Management
- Knowledge of POS systems
- Time Management
- Processing Payments
- Inventory Management
Languages
English
Native or Bilingual
Certification
Certified National Account [C.N.A]
Timeline
Business Support Administrator
KNIGHTSBURY CONSULTING
01.2021 - 05.2024
Data Operator/Account Officer
DIAGEO PLC
07.2018 - 12.2020
Office Assistance/Accountant
SABRE SECURITY AND SAFETY SERVICES, NIGERIA
11.2015 - 07.2018
MSc. - Operation and Supply Chain Management
University of Hertfordshire
BSc. - Accounting
Imo State University
MBA - Business administration (Technology, innovation and Entrepreneurship)
International Business University Toronto
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