Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gloria ACUNA

Anaheim

Summary

I have experience as an Assistant General Manager in a fast-paced restaurant environment, where I was responsible for overseeing day-to-day operations, managing a team, and ensuring exceptional customer service. I worked closely with the General Manager to optimize efficiency, manage inventory, and handle financials, all while maintaining a high standard of guest satisfaction. My role involved staff training, conflict resolution, and promoting a positive work environment to meet both customer expectations and business goals.

Furthermore, in my role as a Host, I was the first point of contact for guests, ensuring a warm and welcoming atmosphere. I managed reservations, greeted guests, and coordinated seating to maintain smooth operations during peak hours. I communicated effectively with both guests and staff, ensuring that all guests received prompt attention and that their experience was positive from start to finish. My organizational skills and ability to manage waitlists and seating arrangements were key in keeping things running efficiently.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

California Fish Grill
06.2019 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Taking charge in the absence of the General Manager, making decisions, and managing situations that arise.
  • Creating a positive work environment and motivating employees to maintain high service standards.
  • Overseeing a team of servers, cooks, and other staff members.
  • Assisting in recruiting, hiring, and training new employees.
  • Coordinating between front-of-house and back-of-house to ensure service efficiency.
  • Providing ongoing support and coaching to staff to improve performance and morale.
  • Engaging with guests to maintain a positive relationship and encourage repeat business.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Hostess Trainer

Besos Kitchen & Bar
12.2021 - 04.2023
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Welcoming guests warmly as they arrive at the restaurant.
  • Escorting guests to their assigned tables and ensuring they are comfortable.
  • Managing the waitlist during busy periods and informing guests about estimated wait times.
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
  • Ensuring that guests feel welcome and comfortable while waiting for a table.
  • Answering any questions guests may have about the menu, specials, or the restaurant’s policies.
  • Assisting with other front-of-house duties as needed, such as refilling water glasses, wiping down tables, or helping with takeout orders during peak times.
  • Helping maintain the flow of guests, especially during high-volume periods, by ensuring tables are cleared and ready for the next guests.

Education

Certfificate/license - Phlebotomy

US Colleges
Santa Ana, CA
12-2025

High School Diploma -

Katella High School
Anaheim, CA
05-2016

Skills

  • Staff management
  • Inventory control
  • Training and development background
  • Employee scheduling
  • Human resources beginner info
  • flexibility adaptability
  • confidentiality
  • conflict resolution

Certification

- CPR/BLS Licensed until Nov 2025

  • will be updating this year.

- ServSafe Certified (Food Protection Manager)

  • Knowledge of food safety, sanitation standards, and proper handling practices.
  • RBS CERTIFICATION - Alcohol Beverage Control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess Trainer

Besos Kitchen & Bar
12.2021 - 04.2023

Assistant General Manager

California Fish Grill
06.2019 - 03.2025

Certfificate/license - Phlebotomy

US Colleges

High School Diploma -

Katella High School

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Gloria ACUNA