Glori-anne Oster
Manning
Summary
Dynamic leader with proven expertise in visual merchandising and customer service management, honed at Freson Bros Manning. Excelled in enhancing store performance through innovative display techniques and effective team coordination, significantly boosting customer satisfaction. Skilled in adaptability and problem-solving, with a strong focus on achieving and surpassing sales goals.
Overview
18
18
years of professional experience
Work History
Grocery Manager
Freson Bros Manning
09.2023 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Make sintra signs for displays to draw peoples attention and promote products especially local products.
Grocery Supervisor
Freson Bros. Hinton Hill
07.2020 - 08.2023
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Implemented loss prevention strategies to reduce shrinkage levels within the department consistently over time.
- Promoted sales growth by creating eye-catching merchandise displays and implementing promotional strategies.
- Proactively identified areas for potential improvement in-store processes and procedures, implementing changes as needed to enhance overall efficiency.
- I would make the Sintra chalk signs to put on displays to draw more attention to them for all departments.
- I also worked at this store from 2011 to 2014 as a cashier, customer service rep and on the production crew when needed.
Waitress
Flamingo Inn
11.2016 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped train new staff
- Helped out with catering banquets
- The restaurant was also hooked to a hotel and lounge to which i helped in as well ( cleaning rooms and serving drinks among other tasked that needed doing).
- Worked for this company from 2008 to 2011 (I did waitressing, but they also owned a convenance store which I helped run as well. We made food, ice cream and sold, lottery, tobacco products, and other goods).
Assistant Manager
True Value Hardware Store
10.2006 - 01.2008
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Developed contingency plans with team to address potential disruptions.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Dr. Marry Jackson
Keg River, AB06-2005
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Employee training
- Scheduling coordination
- Visual merchandising
- Store maintenance
- Ordering of products
- Multitasking
- Problem-solving abilities
- Attention to detail
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Product merchandising
Languages
English
Timeline
Grocery Manager
Freson Bros Manning
09.2023 - Current
Grocery Supervisor
Freson Bros. Hinton Hill
07.2020 - 08.2023
Waitress
Flamingo Inn
11.2016 - 03.2020
Assistant Manager
True Value Hardware Store
10.2006 - 01.2008
High School Diploma -
Dr. Marry Jackson
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