GLOIRE LOIC NZOUSSI MOUSSOUNDA
Calgary
Summary
Technologically adept professional with proven experience in IT support, system administration, and sales. Skilled in diagnosing and resolving technical issues, optimizing system performance, and delivering exceptional customer service. Adept at fostering client relationships, upselling products, and contributing to organizational growth. Bilingual in French and English, with a commitment to continuous learning and leveraging technology to solve business challenges.
Overview
5
5
years of professional experience
Work History
IT Technician Intern
Wiz-Tec Computing Technologies Inc
08.2023 - Current
- Managed and maintained point-of-sale systems, ensuring smooth operations for clients
- Delivered technical support and training on hardware, software, and network configurations
- Performed routine maintenance, system updates, and minor hardware repairs
- Created detailed IT process documentation to streamline troubleshooting
- Ensured security compliance when handling sensitive customer data
Technical Support Advisor
Technology Solutions
01.2024 - 10.2024
- Resolved escalated technical issues, improving team efficiency by25%
- Installed software and configured network settings per client requirements
- Delivered remote assistance and guided clients through troubleshooting processes
- Supported product development by providing technical insights and feedback
IT Tech Support & Tier2 Specialist
Connect
12.2022 - 06.2023
- Provided end-to-end IT support, including network troubleshooting and software deployment
- Conducted user training sessions to enhance technological proficiency
- Maintained compliance with security protocols to protect sensitive data
- Facilitated effective communication between technical and non-technical stakeholders
Sales Associate
Red Cross
06.2020 - 09.2022
- Consistently achieved and exceeded sales targets through strategic product upselling
- Delivered engaging product demonstrations and personalized customer consultations
- Generated new leads via cold calls, referrals, and follow-ups
- Cultivated positive client relationships, enhancing customer retention
Education
Bachelor - Computer Science
Athabasca University
Calgary05.2027
Skills
- Technical Support (Remote & In-Person)
- System Administration
- Customer Service Excellence
- Software Installation & Configuration
- Network Setup & Troubleshooting
- Sales Strategies & Product Upselling
- Time Management & Training Delivery
- Project Management & Documentation
- Data Recovery & Security Compliance
- Bilingual: French & English
Languages
Bilingual: Native proficiency in French and English
Native or Bilingual
Timeline
Technical Support Advisor
Technology Solutions
01.2024 - 10.2024
IT Technician Intern
Wiz-Tec Computing Technologies Inc
08.2023 - Current
IT Tech Support & Tier2 Specialist
Connect
12.2022 - 06.2023
Sales Associate
Red Cross
06.2020 - 09.2022
Bachelor - Computer Science
Athabasca University
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