Glennis Ache Nabang Ndang
Montreal
Summary
Diligent Waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
6
6
years of professional experience
Work History
Waitress
Rockaberry
11.2022 - 06.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Village Des Valeurs Thrift Stores
07.2019 - 07.2022
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Education
No Degree - Nursing
Dawson College
Montreal, None05-2027
High School Diploma -
James Lyng
Montreal, QC07-2023
Skills
- Good communication skills
- Patient
- Time efficient
- Great under pressure
- Customer service
- Greeting guests
- Strong multitasking
Previous Jobs
- Customer service/ Cashier, 5 years
- Waitress, 3 years
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Waitress
Rockaberry
11.2022 - 06.2025
Customer Service Cashier
Village Des Valeurs Thrift Stores
07.2019 - 07.2022
No Degree - Nursing
Dawson College
High School Diploma -
James Lyng
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