Glenna Yachison
Woodlands,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Coordinator
Grand Developmental Vision Institute
03.2018 - Current
- Printing and scheduling of individualized care plans to meet patient needs.
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answering phones promptly to schedule appointments.
- Troubleshooting copy machines and printers and schedule service as needed.
- Keeping reception area clean and neat to give visitors positive first impression.
- Corresponding with clients through email, telephone or postal mail.
- Collecting payments and schedule follow up appointments.
- Restocking of supplies and submit purchase orders to maintain stock levels.
Receptionist
Anderson Family Vision Care
09.2011 - 03.2018
- Provided callers with address, directions and related information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted in setting up appointments for the final fitting.
- Completed field of vision, OCTs and pre-testing evaluations.
- Sorted, received and distributed mail correspondence
Education
Canadian Certified Optometric Assistant - Vision
Canadian Association of Optometrists
Online Remote Learning Course10.2014
Skills
- Office administration
- Customer/Client relations
- Scheduling
- Time management
- Organization skills
Certification
Certified Canadian Optometric Assistant (CCOA)
Timeline
Clinic Coordinator
Grand Developmental Vision Institute
03.2018 - Current
Receptionist
Anderson Family Vision Care
09.2011 - 03.2018
Canadian Certified Optometric Assistant - Vision
Canadian Association of Optometrists
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