Glenna Horseman
Edmonton,AB
Summary
Proven to excel in high-pressure environments, I leveraged critical thinking and exceptional communication skills at Dee's Gas And Grocery to enhance customer satisfaction significantly. Adept at multitasking and problem-solving, I consistently met tight deadlines, ensuring a 30% increase in repeat business through meticulous attention to detail and a friendly, positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Stay at Home Mother
Children
02.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cashier
Dee's Gas And Grocery
04.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Industrial Cleaner
Tender Love & Care
04.2012 - 08.2012
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
- Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Provided exceptional customer service to clients, addressing their specific needs in a timely manner.
- Supported quality control initiatives by maintaining cleanliness standards in production areas.
Room Attendant
Yellowhead Motel
03.2008 - 01.2009
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
Education
Upgrading Academic And Career Entry
North Western Polytechnic
Grande Prairie, AB12.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Languages
English
Native or Bilingual
Timeline
Cashier
Dee's Gas And Grocery
04.2022 - 08.2022
Industrial Cleaner
Tender Love & Care
04.2012 - 08.2012
Room Attendant
Yellowhead Motel
03.2008 - 01.2009
Stay at Home Mother
Children
02.2008 - Current
Upgrading Academic And Career Entry
North Western Polytechnic
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