Glenn-Ronald Osei
Pierrefonds
Summary
Dynamic operations leader with a proven track record at ICE Currency, enhancing operational efficiency and team performance. Skilled in strategic planning and resource allocation, I successfully implemented training programs that improved onboarding processes. Adept at overseeing cross-functional teams, I drive productivity and ensure compliance with safety regulations.
Overview
13
13
years of professional experience
Work History
Director of Operations
ICE Currency
09.2023 - Current
- Assessed operational workflows to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
- Assisted in developing standard operating procedures to ensure compliance with safety regulations.
- Conducted training sessions for new employees on operational best practices and safety protocols.
- Coordinated scheduling of daily operations to maximize resource utilization and minimize downtime.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Assistant Manager
ICE Currency
02.2021 - 09.2023
- Assisted in daily operations to improve team efficiency and workflow consistency.
- Coordinated staff schedules and delegated tasks to ensure optimal coverage.
- Implemented training programs for new employees, enhancing onboarding processes.
Sales Associate
ICE Currency
03.2013 - 02.2021
- Engaged customers to understand needs and recommend appropriate products.
- Processed transactions efficiently while maintaining accuracy in cash handling.
Education
Bachelor of Science - Social Sciences
Dawson College
MontrealSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Schedule oversight
- Performance analysis
- Resource allocation
- Team leadership
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Director of Operations
ICE Currency
09.2023 - Current
Assistant Manager
ICE Currency
02.2021 - 09.2023
Sales Associate
ICE Currency
03.2013 - 02.2021
Bachelor of Science - Social Sciences
Dawson College
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