Summary
Overview
Work History
Education
Skills
Timeline
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Glenn Morimoto

Cupertino,CA

Summary

Dynamic professional with a service-oriented mindset and strong project management skills. Proven track record in enhancing customer satisfaction and driving repeat business through exceptional and knowledgeable service. Experienced in bookkeeping and staff development, consistently achieving operational excellence while fostering a positive team environment.

Overview

9
9
years of professional experience

Work History

Receptionist

A Pet Villa
12.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and assisted in any needs the caller may have.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive duties.

Assistant Petshotel Manager

Petsmart LLC
07.2019 - 08.2024
  • Generated repeat business through exceptional customer service and proper care of pets.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.

Professional Framer

Aaron Brothers
03.2016 - 02.2018
  • Matched frame designs to existing décor or specific interior design styles.
  • Selected frame materials based on customer budgets, taste and specific needs of each project.
  • Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
  • Coordinated frame, mat, and glass specifications to enhance appeal of the art stored in each frame.

Education

No Degree - Chemistry Major

Merced Community College
Merced

GED -

Gunderson High School
San Jose, CA
06-2012

Skills

  • Bookkeeping
  • Scheduling
  • Project management
  • Service-oriented mindset
  • Sales monitoring
  • Staff development
  • Money handling
  • Policy enforcement

Timeline

Receptionist

A Pet Villa
12.2024 - Current

Assistant Petshotel Manager

Petsmart LLC
07.2019 - 08.2024

Professional Framer

Aaron Brothers
03.2016 - 02.2018

No Degree - Chemistry Major

Merced Community College

GED -

Gunderson High School

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Glenn Morimoto