Glenn MacDonald
1414 Progreston Rd. Carlisle,ON
Summary
Experienced PDR Technician skilled in paintless dent repair and vehicle damage assessment. Committed to high-quality standards and efficient teamwork, with a strong background in customer communication and technician training.
Overview
33
33
years of professional experience
1
1
Certification
Work History
PDR Technician - World Class Platinum
Dent Wizard Canada
Toronto, Ontario
10.2000 - Current
- Repaired damaged panels using PDR techniques such as knocking, pushing, and pulling dents out of metal surfaces.
- Executed paintless dent repair with specialized tools and techniques, restoring vehicle aesthetics.
- Assessed vehicle damage to determine appropriate repair methods.
- Inspected vehicles for hail damage and other paint imperfections.
- Removed interior trim pieces from vehicles during repair process to gain better access for repairs.
- Coordinated with team members to optimize workflow and enhance repair turnaround times.
- Explained repair processes and options to customers, ensuring transparency and satisfaction.
- Conducted training sessions for new technicians on repair techniques and safety protocols. on best practices and equipment use.
- Maintained a clean and organized work area for safety compliance.
Auto Detailer
Saturn SAAB Isuzu
Montreal, Quebec
09.1999 - 10.2000
- Polished vehicles to achieve showroom shine, enhancing overall aesthetic appeal.
- Detailed vehicles both externally and internally using hand methods and automated equipment for thorough cleaning.
- Applied wax and polish to vehicles, enhancing shine and protection.
- Vacuumed vehicle interiors to remove dirt and debris, improving cleanliness and customer satisfaction. to remove loose dirt and debris.
- Inspected vehicles for scratches or dents prior to detailing.
Auto Detailer
Bud's Imported Cars
Oakville, Ontario
04.1998 - 09.1999
- Restored showroom shine to vehicles through thorough cleaning and polishing.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Inspected vehicles for scratches or dents prior to detailing.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Managed time effectively to complete detailing tasks promptly while upholding high-quality standards.
- Addressed client inquiries and ensured satisfaction with detailing services, enhancing overall customer experience.
Manager
Dominos Pizza
Montreal, Quebec
01.1993 - 03.1998
- Managed daily operations to ensure efficient service and product quality.
- Trained and supervised staff to improve service delivery and operational efficiency.
- Oversaw customer service interactions to resolve issues and enhance customer satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Enforced health and safety standards to ensure a safe working environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Processed cash transactions accurately at the register. accurately during deliveries and at the register.
- Delivered pizzas promptly to customers in various locations.
Education
Associate of Arts - Business Administration
John Abbott College
Sainte-Anne-de-Bellevue05-1988
High School Diploma -
St Thomas High School
Montreal, QC06-1986
Skills
- Paintless dent repair
- Vehicle damage assessment
- Repair techniques application
- Team collaboration
- Customer communication
- Vehicle inspection
Languages
French
Full Professional
Certification
Certified Hail Technician
Timeline
PDR Technician - World Class Platinum
Dent Wizard Canada
10.2000 - Current
Auto Detailer
Saturn SAAB Isuzu
09.1999 - 10.2000
Auto Detailer
Bud's Imported Cars
04.1998 - 09.1999
Manager
Dominos Pizza
01.1993 - 03.1998
Associate of Arts - Business Administration
John Abbott College
High School Diploma -
St Thomas High School