Glenn Lewis
Vernon,BC
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
7
7
years of professional experience
Work History
Sales Executive/Project Manager
Nabco Entrances
12.2019 - Current
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
Service Manager
Sunshine Pools Spas & Tanning
11.2016 - 11.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
High School Diploma -
Sydney Academy
Sydney, NS06.1976
Skills
- Performance Metric
- Project Management Body of Knowledge (PMBOK)
- Analytical Skills
- Quality Control Standards
- Tailoring Products
- Customer Needs Assessments
- Material and Labor Scheduling
- Cost Control
- Project Records
- Meeting Participation
- Customer Satisfaction
- Project Proposals
- Multi-Project Management
- Team Meetings
- Professional Relationships
- Service Quality
Timeline
Sales Executive/Project Manager
Nabco Entrances
12.2019 - Current
Service Manager
Sunshine Pools Spas & Tanning
11.2016 - 11.2019
High School Diploma -
Sydney Academy
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