Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Glenn Fordy

North Delta,BC

Summary

Dynamic and results-driven professional with extensive experience in restaurant management. Proven expertise in food preparation and health code compliance, enhancing customer satisfaction through effective team collaboration and problem resolution. Recognized for optimizing operations and fostering a positive workplace culture, leading to increased sales and loyal clientele.

Overview

2026
2026
years of professional experience

Work History

Kitchen Staff Member

YVR (Unionized Restaurant)
06.2024 - Current
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Learned other teammates' work tasks to train as backup.

Assistant General Manager

White Spot
2021 - 2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed the operations of a $3.75 million location with a 100+ staff members.

Assistant General Manager

Boston Pizza Restaurant
2020 - 2021
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.

Assistant General Manager

Montana's BBQ Bar & Grill
06.2017 - 09.2020
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
  • Increased sales with targeted marketing promotions and event planning for special occasions.
  • Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
  • Managed team of up to 100 restaurant staff, maintaining exceptional customer service and quality standards.

Restaurant Manager

Dennys Restaurant/ Northland Properties
2014 - 2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Restaurant Manager

White Spot
1988 - 2010
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

Some College (No Degree) - Management Skills Training

Government of Canada
Surrey, BC

Computer Training Upgrade

Province Of BC, Work BC Training
Surrey, BC

Serving It Right
Vancouver, BC

High School Diploma -

South Delta Senior Secondary
01-1984

Skills

  • Food preparation
  • Organization and cleanliness
  • Cleaning and sanitizing
  • Safe food handling
  • Food preparation expertise
  • Health code compliance
  • Positive attitude
  • Team collaboration
  • Kitchen organization

Accomplishments

  • Collaborated with team of 75.
  • Participates in peer-level support and informal discussions about worker rights - Gaining insight into YVR operations at Restaurant level.

Languages

English
Native or Bilingual

Timeline

Kitchen Staff Member

YVR (Unionized Restaurant)
06.2024 - Current

Assistant General Manager

Montana's BBQ Bar & Grill
06.2017 - 09.2020

Assistant General Manager

White Spot
2021 - 2024

Assistant General Manager

Boston Pizza Restaurant
2020 - 2021

Restaurant Manager

Dennys Restaurant/ Northland Properties
2014 - 2017

Restaurant Manager

White Spot
1988 - 2010

Some College (No Degree) - Management Skills Training

Government of Canada

Computer Training Upgrade

Province Of BC, Work BC Training

Serving It Right

High School Diploma -

South Delta Senior Secondary

Similar Profiles

CREATE PROFILE
Glenn Fordy