Glenn Fish
Administrative Assistant/Data Input and analytics/ Quality Control Specialist/Janitorial Duties/ welder Robot Operater/Skilled General Laborer.
Cambridge,ON
Summary
Dynamic business owner with a proven track record at Pinnacle Plus Products, excelling in strategic planning and customer relations. Achieved consistent revenue growth through innovative sales initiatives and effective financial management. Strong communicator and problem-solver, dedicated to enhancing operational efficiency and fostering lasting client relationships.
Overview
37
37
years of professional experience
7
7
Certificates
1
1
Language
Work History
Budiness Owner
Pinnacle Plus Products
04.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
Administrative Assistant
Pinnacle Plus Products
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
Weld Robot Operater
Walker Exhaust Tennaco Inc.
06.2024 - 09.2025
- Conducted thorough troubleshooting and repairs, minimizing downtime due to technical issues with robots.
- Maintained detailed records of robot operation, providing valuable data for future improvements and optimizations.
- Reduced waste by regularly examining robots'' performance, identifying inefficiencies, and making necessary adjustments.
- Collaborated with engineering team to optimize robotic systems for better performance and productivity.
- Enhanced workplace safety through diligent maintenance and inspection of robotic equipment.
- Provided training and guidance to operators, ensuring proper usage of robotic systems for optimal results.
- Coordinated closely with quality control personnel to address any discrepancies found during inspections promptly ensuring conformity with established standards.
- Ensured smooth transitions during production shifts by documenting daily activities related to robot operations and maintenance.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Performed general equipment maintenance and repair to minimize downtime.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Skilled Laborer
Pro Masonry Works
11.2021 - 12.2023
- Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Prepared job sites by removing debris and setting up materials and tools.
- Ensured high-quality craftsmanship through attention to detail during all phases of construction projects from start to finish.
- Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
- Adapted to changing project requirements, demonstrating flexibility and problem-solving skills.
- Ensured accurate measurements and cuts for materials, reducing waste and saving costs.
- Maintained clean and organized job sites, promoting safe and efficient work area.
- Enhanced job site safety by rigorously following all safety protocols and guidelines.
- Conducted regular equipment maintenance, ensuring operational efficiency and safety.
- Facilitated on-the-job training for new hires, enhancing team capabilities and performance.
- Streamlined inventory management, maintaining optimal levels of construction materials and tools.
- Participated in regular training sessions to stay current with industry best practices and maintain expertise in skilled labor techniques.
- Contributed to successful project completion by performing specialized tasks such as concrete pouring, framing, and electrical installations according to specifications.
- Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.
- Reduced material waste on job sites through careful planning, accurate measurements, and proper storage techniques.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols while operating machinery and equipment.
- Mixed and poured concrete for variety of projects.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Managed safe and efficient use of tools and equipment on construction sites.
- Worked on sites, installing roofs and other exterior components.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Helped with erecting scaffolding and ladders.
- Helped with door and window installations.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Operated forklifts and boom lifts to complete various tasks.
Sanitation Crew Member
Grand River Foods
04.2019 - 10.2021
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Stored chemicals in compliance with Name regulations.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Promoted a healthy work environment through thorough cleaning and sanitization of common areas such as break rooms and restrooms.
- Collaborated effectively with management to identify opportunities for improvement in sanitation processes, leading to enhanced efficiency and cost savings.
- Participated in regular safety drills, reinforcing emergency response protocols and ensuring preparedness for unexpected situations.
- Performed routine inspections of work areas, identifying potential hazards or areas requiring attention for optimal cleanliness.
- Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
- Maintained a safe working environment for all team members by adhering to safety regulations and procedures.
- Strengthened workplace morale by fostering open communication among team members and addressing concerns promptly.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Ensured proper disposal of waste materials according to company policies and environmental regulations, promoting eco-friendly practices.
- Improved overall facility cleanliness by diligently following established sanitation protocols and guidelines.
- Enhanced operational efficiency by consistently completing assigned tasks within designated timeframes.
- Maintained neat, clean and sanitized work areas.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring availability for daily use.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Janitorial Lead
Septodont Inc.
04.2018 - 02.2019
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Managed budgets effectively by monitoring expenses closely and identifying opportunities for cost savings.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Facilitated successful project completion by coordinating tasks among team members.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Contributed to a positive work environment through open communication channels among team members.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Maintained required records of work hours, budgets and payrolls.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Quality Control Specialist
TMMC Inc.
05.1989 - 10.2017
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Created and maintained several databases to track statistical data.
- Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Managed internal audits effectively, leading to successful ISO certification renewals without major findings or delays in timeline.
- Minimized down time Number% by reducing production rework and recalls.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Implemented a robust documentation system, ensuring accurate tracking of quality metrics and trends over time.
- Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
- Reviewed technical documents such as specifications and drawings, maintaining accuracy and compliance with industry regulations.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reviewed production processes and identified potential quality issues.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Created testing protocols to be used across product lines.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Conducted investigations into questionable test results.
- Recorded and organized test data for report generation and analysis.
- Reported problems and concerns to management.
- Performed routine maintenance and calibration on testing equipment.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed tests and inspections to conform to established standards.
- Developed and implemented procedures to meet product quality standards.
- Conducted data review and followed standard practices to find solutions.
Education
Certificate of Completion - Data Analytics
LinkedIn Learning Center
Dublin, Ireland 04-2024
Certificate of Completion - Business And Time Management
LinkedIn Learning Center
Dublin, ON02-2018
Certificate Completion - HTML, JAVA SCRIPT And POS.
LinkedIn Learning Center
Dublin, Ireland05-2017
Certificate of Completion - Social Media Marketing And Advertising
LinkedIn Learning Center
Dublin, Ireland 03-2017
Associate of Applied Science - Chemical Engineering
Mohawk College of Applied Arts And Technology
Hamilton05-1983
Certificate Of Technical Studies - Data Analytics
LinkedIn Learning
Dublin Ireland 05.2026 - 06.2026
Skills
Customer service
Business planning
Business development
Staff management
Customer relations
Verbal and written communication
Business administration
Strategic planning
Financial management
Resources allocation
Business marketing
Purchasing and planning
Relationship building
Strategic Decision-making
Sales planning
Social media marketing
Cost analysis and savings
Budget control
Sales development
Cost control and budgeting
Financial planning
Entrepreneurial personality
Operations management
Sales strategics
Accounting management
Bookkeeping
Vendor relationship management
Professional networking
Issue resolution
Start-up operations
Driven and determined
Financial administration
Consulting
Organizational development
E-commerce management
Performance improvement
Trends analysis
Sales oversight
Innovation management
Sustainable business models
Industry trend tracking
Problem-solving
Decision-making
Sales management
Adaptability and flexibility
Self motivation
Multitasking Abilities
Organizational skills
Multitasking
Problem-solving abilities
Effective communication
Analytical thinking
Business management
Analytical skills
Time management
Client account management
Goal setting
Interpersonal communication
Reliability
Adaptability
Time management abilities
Customer service management
Direct sales
Cost control
Microsoft Excel Fundamentals
Accomplishments
I completed a Chemical Engineering Technologist program from Mohawk College of Applied Arts and Technology in 1984. With a 3.6 GPA.
I own and operate a successful on-line Drop Ship Company.
I graduated high school with honors an received an award.
I work for Toyota Motor Manufacturing Canada Inc. For 25 years. Working in Quality Control for my complete tenure there. Most of my years were spent working in the Quality Audit Department.
I played hockey in both the OHL in Sault Ste. Marie and in the OCAA Hockey for Mohawk College.
Certification
Business Management and Time Management
Awards
EK.Wilkens Award. (Highest GPA increase from Freshman to Senior year)
WCDSB Athletics Junior Football MVP. (1978). High School Football.
OCAA Mens Hockey League Scoring Leader. (1981-82).
Timeline
Certificate Of Technical Studies - Data Analytics
LinkedIn Learning
05.2026 - 06.2026
Social Media Marketing, Advertising
03-2026
Administrative Assistant
03-2025
Weld Robot Operater
Walker Exhaust Tennaco Inc.
06.2024 - 09.2025
Web Site Design, Java Script (beginners), HTML (beginners), POS (beginners)
03-2022
Skilled Laborer
Pro Masonry Works
11.2021 - 12.2023
Budiness Owner
Pinnacle Plus Products
04.2021 - Current
MICROSOFT Excel, Office and Power Point
02-2021
Administrative Assistant
Pinnacle Plus Products
01.2020 - Current
Sanitation Crew Member
Grand River Foods
04.2019 - 10.2021
Business Management and Time Management
02-2019
Janitorial Lead
Septodont Inc.
04.2018 - 02.2019
Quality Control Specialist
TMMC Inc.
05.1989 - 10.2017
Certificate of Completion - Data Analytics
LinkedIn Learning Center
Certificate of Completion - Business And Time Management
LinkedIn Learning Center
Certificate Completion - HTML, JAVA SCRIPT And POS.
LinkedIn Learning Center
Certificate of Completion - Social Media Marketing And Advertising
LinkedIn Learning Center
Associate of Applied Science - Chemical Engineering
Mohawk College of Applied Arts And Technology