GLENN DELA CRUZ
Calgary,Canada
Summary
Charismatic and hardworking professional with over five years of customer service experience across hospitality, retail, and administrative roles. Skilled in communication, multitasking, and problem-solving, with a strong ability to build rapport. Dedicated to efficient operations, exceptional service, and continuous growth. Resourceful Emergency Medical Responder known for high productivity and efficiency in task completion. Possess specialized skills in emergency care, patient assessment, and medical equipment operation. Excel in critical thinking, decision-making under pressure, and effective communication, ensuring swift and appropriate responses to emergency situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Theatre Calgary
Calgary, Canada
05.2024 - Current
- Deliver friendly, efficient service in a high-volume theatre environment.
- Maintain clean, organized bar area and ensure AGLC compliance.
- Prepare and serve drinks quickly while engaging customers with professionalism and warmth.
- Collaborate with team members to streamline service and ensure guest satisfaction.
Admin Assistant
Blue Sky Exteriors
Calgary, Canada
04.2024 - Current
- Coordinate insurance supplements and ensure timely client approvals.
- Perform a range of administrative duties including document management, data entry, and scheduling.
- Communicate with clients to gather necessary information and follow up on pending approvals.
- Support operational processes in a fast-paced home restoration business.
Bartender
Arts Commons
Calgary, Canada
09.2022 - Current
- Increased customer satisfaction through personalized service and fast drink preparation.
- Maintained bar cleanliness and safety, and handled cash responsibly.
- Assisted with staff training and supported POS operations and reporting.
Bartender
Ranchman's Cookhouse & Dancehall
Calgary , AB
07.2024 - 07.2025
- Served high customer volumes during Stampede Week, including ticketed events.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
The Manor Village
Calgary, AlbertaAB
06.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly, with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
EMR Training -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB06.2025
High School Diploma -
Central Memorial High School
Calgary, AB06.2022
Skills
- Customer service and communication
- Multitasking in high-volume environments
- Cash handling and POS systems
- Liquor, beer, and wine knowledge
- Administrative coordination
- Microsoft Office and Google Workspace
- Patient assessment
- Team collaboration
- Emergency medical care
Certification
- Licensed Emergency Medical Responder - Alberta College of Paramedics (Practice Permit Holder, 2025–Present)
- AGLC ProServe Liquor Staff Training, 06/01/22
Timeline
Bartender
Ranchman's Cookhouse & Dancehall
07.2024 - 07.2025
Bartender
Theatre Calgary
05.2024 - Current
Admin Assistant
Blue Sky Exteriors
04.2024 - Current
Bartender
Arts Commons
09.2022 - Current
Server
The Manor Village
06.2021 - 09.2022
EMR Training -
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Central Memorial High School
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