Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Glenn Decena

Calgary,AB

Summary

Accomplished Supervisor at Aramark, adept in staff management and process improvement, significantly enhancing team productivity and customer satisfaction. Leveraged strong leadership and strategic planning skills to streamline operations and foster a collaborative environment. Proven track record in mentoring staff and implementing effective training programs, driving operational excellence and employee development.

Overview

9
9
years of professional experience

Work History

Supervisor Starbucks

Aramark
11.2016 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Assist Manager Tim Hortons

Aramark
05.2015 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate In Computer Technology -

Manuel L. Quezon University
Quiapo Manila

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control
  • Staff Development
  • Staff Discipline
  • Operations Management
  • Process Improvement
  • Process Monitoring and Improvement
  • Schedule development
  • Waste Reduction
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Decision-Making
  • Adaptability and Flexibility
  • Team building

Languages

English
Professional Working

Timeline

Supervisor Starbucks

Aramark
11.2016 - Current

Assist Manager Tim Hortons

Aramark
05.2015 - Current

Associate In Computer Technology -

Manuel L. Quezon University

Similar Profiles

CREATE PROFILE
Glenn Decena