Glenn Bolima
Scarborough
Summary
Proven Technical Support Supervisor with a track record of enhancing team efficiency and productivity at Teleperformance Philippines. Skilled in information gathering and multitasking, I excel in diagnosing and resolving technical issues, boosting customer satisfaction. Demonstrated teamwork and time management ability, ensuring objectives are surpassed with minimal escalations.
Overview
15
15
years of professional experience
Work History
Scanner Technical Support Specialist
The Orthotic Group
10.2013 - Current
- I am responsible for diagnosing program malfunctions, identifying their root causes, and implementing corrective solutions to resolve them
- Trained staff on new equipment and systems through live demos and Q&A.
- Provide technical support via phone, and email, for hardware installations and troubleshooting.
Technical Support Supervisor
Teleperformance Philippines (Telstra Bigpond Austr
07.2009 - 09.2013
- I manage and support inbound technical support agents who handle concerns related to phone and internet connectivity.
- I managed the workflows of the IT team, establishing priorities and effectively meeting objectives.
- I documented and maintained comprehensive records of all support requests, escalations, and actions taken to resolve them.
Education
Post-Baccaleurate Diploma - Computer Network Systems Engineer
CDI Colloge
Scarborough ON04.2019
Skills
- Teamwork orientation
- Information Gathering
- Multitasking Abilities
- Time Management
Timeline
Scanner Technical Support Specialist
The Orthotic Group
10.2013 - Current
Technical Support Supervisor
Teleperformance Philippines (Telstra Bigpond Austr
07.2009 - 09.2013
Post-Baccaleurate Diploma - Computer Network Systems Engineer
CDI Colloge
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