Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glenda Maria Gonzalez Ulloa

San Francisco

Summary

Dynamic sales associate with proven expertise at Party Rental Miami, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and time management. Successfully coordinated events and maintained high performance under pressure, contributing to overall business success. Proficient in cash handling and conflict resolution.

Overview

27
27
years of professional experience

Work History

Sales Associate & Event Coordinator

Party Rental Miami
03.2019 - Current
  • Built relationships with customers to encourage repeat business.
  • Answering phone calls 6-8 hours a day planning events & answering questions about store merchandise.
  • Coordinated with sister companies to ensure customer satisfaction.

Sales Associate

Sitel
05.2016 - 05.2017
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Survey Representative

Chronicle Tribune
06.2000 - 06.2001
  • Contributed to overall company success by consistently meeting or exceeding performance targets.
  • Supported colleagues during busy periods or high-demand projects, demonstrating strong teamwork abilities.
  • Assisted in coordination of interviews, managing schedule to stay organized.

Cashier

Boston Market
04.1998 - 09.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Fresno High School
Fresno

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate & Event Coordinator

Party Rental Miami
03.2019 - Current

Sales Associate

Sitel
05.2016 - 05.2017

Survey Representative

Chronicle Tribune
06.2000 - 06.2001

Cashier

Boston Market
04.1998 - 09.1999

High School Diploma -

Fresno High School

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Glenda Maria Gonzalez Ulloa