Glenda Mabel Martinez
El Centro
Summary
Team player with extensive experience in medical and hospitality sectors. Proven Bar Manager with a track record of optimizing bar operations and leading teams effectively. Achievements include measurable enhancements in customer service quality and operational efficiency, alongside expertise in inventory management and cost control. Quick learner with strong computer skills and a focus on customer and patient services.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bar Manager
Las Chabelas Restaurant
El Centro
03.2022 - Current
- Planned and executed special events, including wine tastings and cocktail parties.
- Managed bar staff, providing training and enforcing disciplinary measures as needed.
- Developed seasonal menus utilizing local suppliers to enhance offerings.
- Ensured compliance with safety regulations and sanitation practices across all operations.
- Negotiated vendor agreements to secure optimal pricing on supplies.
- Maintained cleanliness standards throughout bar area, including equipment and surfaces.
- Monitored bartender performance to guarantee prompt and courteous customer service.
- Created drink recipes that aligned with customer preferences while maximizing profitability.
Bar Manager/Restaurant Server
The Courtroom
El Centro
03.2014 - 04.2022
- Managed daily operations, including opening and closing procedures, shift scheduling, and payroll processing.
- Trained new bar staff and enforced disciplinary measures when required.
- Monitored bartender performance to guarantee prompt and courteous customer service.
- Resolved customer complaints regarding food and beverage quality in a timely manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Created promotional materials to advertise specials and upcoming events.
- Ordered and ensured adequate supplies of beverages, glassware, garnishes, and other bar essentials.
- Enforced safety regulations and upheld sanitation standards throughout the bar area.
Front Desk Receptionist
Dr. Middleton's Optometry
El Centro
01.2003 - 01.2004
- Delivered comprehensive administrative support, including filing, photocopying, and scanning documents.
- Managed incoming calls by directing them to appropriate personnel and taking messages.
- Resolved customer complaints promptly while adhering to established protocols.
- Maintained accuracy of records by regularly updating customer information in databases.
- Responded to inquiries via phone or email, ensuring professional customer service.
- Coordinated scheduling of appointments for clients and visitors efficiently.
- Reconciled daily financial transactions against cash receipts at end of each business day.
- Handled sensitive information with confidentiality and discretion.
Front Desk Receptionist
People's Dental
Imperial
09.1999 - 04.2000
- Delivered efficient administrative support by organizing documents and managing photocopying and scanning tasks.
- Handled incoming calls, directing them to appropriate staff and accurately recording messages.
- Resolved customer complaints promptly by adhering to established protocols.
- Responded to inquiries via phone and email, ensuring professional and timely customer service.
Medical Records Clerk
Clinicas De Salud Del Pueblo
El Centro
06.1997 - 08.1999
- Verified insurance eligibility before releasing protected health information.
- Monitored compliance with state and federal regulations for information release.
- Maintained secure filing system for confidential documents.
- Conducted quality assurance reviews of medical records for accuracy and completeness.
- Processed medical records requests efficiently and accurately.
- Updated patient files promptly with new medical information.
- Retrieved patient medical records for authorized personnel requests.
- Answered incoming calls, directed inquiries, and documented messages.
Education
Phlebotomy Certification - Phlebotomy
CALRegional
El Centro, CA12-2022
Associate of Science - Transfer Studies, Life Science
Imperial Valley College
Imperial, CA06-2003
Medical Billing And Coding Certification - Medical Billing And Coding
CALRegional
OnlineSkills
- Inventory management
- Menu development
- Event planning
- Patient privacy protection
- Chart preparation for new patients
- Release of information processing
- Medical billing and coding
- HIPAA compliance
- File organization
- Vendor negotiation
- Staff training and development
- Customer service excellence
- Insurance verification
- Attention to detail
- Time management strategies
- Record keeping practices
Certification
- Phlebotomy Certification
- RBS Certified
- CPR Certified
- Food Handler Certification
Languages
Spanish
Full Professional
French
Limited
Sign Language
Limited
Timeline
Bar Manager
Las Chabelas Restaurant
03.2022 - Current
Bar Manager/Restaurant Server
The Courtroom
03.2014 - 04.2022
Front Desk Receptionist
Dr. Middleton's Optometry
01.2003 - 01.2004
Front Desk Receptionist
People's Dental
09.1999 - 04.2000
Medical Records Clerk
Clinicas De Salud Del Pueblo
06.1997 - 08.1999
Phlebotomy Certification - Phlebotomy
CALRegional
Associate of Science - Transfer Studies, Life Science
Imperial Valley College
Medical Billing And Coding Certification - Medical Billing And Coding
CALRegional
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