Glenda Stoeckel Romero
3555 Berri Street,Montreal,QC
Summary
Accomplished Assistant Manager well-versed in sales, personnel management, accounting and inventory management with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Provigo
05.2021 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and updated regular inventory reports and records.
Customer Service Representative
Brûlerie Aux 4 Vents
06.2017 - 10.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained sufficient inventory levels to meet customer demands at all times.
Customer Service Representative
O'bagel
02.2016 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Certificate Computer And Info Technology -
McGill University
Montreal, QCCertificate French For Professional Communication -
McGill University
Montreal, QCCertificate English For Professional Communication -
McGill University
Montreal, QC2018
Bachelor of International Business -
McGill University
Montreal, QC2012
Skills
- Committed, professional, with high sense of service I have solid professional experience acquired by working in multicultural and bilingual environments
- English,French fluent Spanish is my mother tongue
- Great sensitivity for interpersonal relations, enthusiasm and high sense of responsibility have always been considerate my greatest assets
Timeline
Assistant Store Manager
Provigo
05.2021 - Current
Customer Service Representative
Brûlerie Aux 4 Vents
06.2017 - 10.2019
Customer Service Representative
O'bagel
02.2016 - 05.2017
Certificate Computer And Info Technology -
McGill University
Certificate French For Professional Communication -
McGill University
Certificate English For Professional Communication -
McGill University
Bachelor of International Business -
McGill University
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