Glenda Rubio
San Diego
Summary
Enthusiastic and creative individual with solid understanding of human development and human behavior. Possesses excellent communication and interpersonal skills and connects with people from diverse backgrounds. Skilled in office administration and costumer service with commitment to effective collaboration, and handles difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Aide
San Diego County Psychiatric Hospital
01.2024 - Current
- Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
- Provided crisis intervention services, effectively deescalating tense situations and maintaining a safe environment for patients and staff.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient''s unique needs.
- Conducted regular safety checks, proactively addressing potential hazards within the facility.
- Promoted self-advocacy among clients by encouraging independence in daily living tasks while offering assistance as necessary.
Caregiver/Office Administrative Assistant
Griswold Home Care
06.2023 - 01.2024
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Elementary School Teacher
Education For Change
08.2021 - 06.2023
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Office Administrator
Martinez Construction Inc
03.2020 - 08.2021
- Maintained strict confidentiality of all application information.
- Provided continued administrative support for the Project Manager.
- Accurately verified and processed new customer applications weekly.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Mental Health Counselor
Seneca Family Of Agencies
02.2019 - 03.2020
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
After School Site Coordinator
Girls Inc Of Alameda County
04.2018 - 02.2019
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Designed or used assessments to monitor student learning outcomes.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Lead Bank Teller
Wells Fargo
02.2017 - 03.2018
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
- Identified potential needs through observation, questioning, and listening.
Education
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA08.2018
Skills
- Daily Facility Operations
- Communication Skills
- Customer Service
- Data Entry
- Problem-Solving Skills
- Leadership
- Organizational Skills
- Team Collaboration
- Positive Reinforcement Strategies
- Multitasking Abilities
- Ability to Be Flexible
- Highly Adaptable
- Microsoft Office, (including Excel, Access, Google Docs and Power Point)
- Elementary Education
- Direct Patient Care
- Elderly Care
- Disability Support
Certification
- First Aid/CPR Certified 23-25
- California Insurance License 23-25
- 30-Day Substitute Teaching Permit
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Aide
San Diego County Psychiatric Hospital
01.2024 - Current
Caregiver/Office Administrative Assistant
Griswold Home Care
06.2023 - 01.2024
Elementary School Teacher
Education For Change
08.2021 - 06.2023
Office Administrator
Martinez Construction Inc
03.2020 - 08.2021
Mental Health Counselor
Seneca Family Of Agencies
02.2019 - 03.2020
After School Site Coordinator
Girls Inc Of Alameda County
04.2018 - 02.2019
Lead Bank Teller
Wells Fargo
02.2017 - 03.2018
Bachelor of Arts - Psychology
California State University - East Bay
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