Summary
Skills
Work History
Education
Languages
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Glenda Rosales

Kindersley,SK

Summary

Enhanced customer satisfaction through effective training programs and process improvements. Skilled in problem resolution and fostering a positive workplace culture, driving loyalty and repeat business while optimizing supply chain efficiency.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Staff management
  • Team leadership
  • Efficient multi-tasker

Work History

General Manager

Canalta Food Service Ltd. O/a A&W Kindersley
Kindersley, SK
05.2021 - Current
  • Oversaw daily operations, ensuring efficient service delivery and adherence to company standards.
  • Developed and implemented training programs to enhance staff performance and customer satisfaction.
  • Managed inventory levels, optimizing supply chain processes to reduce costs and improve availability.
  • Analyzed sales data to identify trends, informing strategic decisions for menu offerings and promotions.
  • Fostered a positive workplace culture, promoting teamwork and high employee morale among staff members.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Lead Customer Experience Associate

TD Canada Trust
Kindersley, SK
02.2017 - 04.2021
  • Supervised daily operations of teller team, ensuring compliance with banking policies and procedures.
  • Trained and mentored new tellers, enhancing team performance and customer service skills.
  • Implemented process improvements to streamline cash handling and transaction processing workflows.
  • Resolved customer inquiries efficiently, fostering positive relationships and loyalty through exceptional service.
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.

Food Service Supervisor

Dairy Queen
Kindersley, SK
06.2016 - 01.2017

Customer Service Manager

Canadian Tire
St. Paul, AB
10.2013 - 05.2016
  • Led customer service team to enhance satisfaction through effective training and support initiatives.
  • Implemented process improvements resulting in streamlined operations and reduced response times.
  • Developed strategies to resolve complex customer issues, fostering loyalty and repeat business.
  • Mentored staff to elevate performance standards and encourage professional growth within the team.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

Diploma Certificate - Business Administration

EastWest College
Calgary, AB
01-2022

Languages

English
Professional Working

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Glenda Rosales